Jayson Abellano
IT Staff
Legazpi, Province Of Albay,ALB
Summary
Dynamic IT professional with a proven track record at Sunwest INC., excelling in technical troubleshooting and network administration. Adept at delivering exceptional remote support and managing IT assets, I effectively resolved complex issues, enhancing client satisfaction and system performance. Committed to maintaining operational excellence and fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
IT Staff
Sunwest INC.
01.2020 - Current
- Delivered high-quality technical support to clients, promptly addressing concerns and ensuring satisfaction with implemented solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - BS Computer Engineering
University of Santo Tomas
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
IT problem management
IT procurement
IT asset management
IT documentation
Network administration
Virtualization technologies
Software testing
Remote support
Desktop support
Technical troubleshooting
Network configuration
Network diagnostics
Hardware troubleshooting
LAN/WAN
TCP/IP
Technical support
Timeline
IT Staff
Sunwest INC.
01.2020 - Current
Bachelor of Science - BS Computer Engineering
University of Santo Tomas
04.2001 -