JAYREN CABALQUINTO JUDAVAR
Telus Digital
Pasig City
3
years of professional experience
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication contributing to the visions and mission of your Company.
Work History
TechSales Representative
1 Year 6 Months- Assisted customers with inquiries and product selections to enhance satisfaction.
- Managed Account Hygiene
- Resolved customer Technical Issues, complaints promptly, contributing to positive feedback and retention.
Technical Support Representative
1 Year- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Collaborated with cross-functional teams to escalate complex issues
- Documented interactions in customer relationship management systems to maintain accurate records and improve service quality.
- Analyzed recurring issues to identify trends and recommend process improvements to enhance overall efficiency.
Technical Support Representative
1 Year- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Collaborated with cross-functional teams to escalate complex issues
- Documented interactions in customer relationship management systems to maintain accurate records and improve service quality.
- Analyzed recurring issues to identify trends and recommend process improvements to enhance overall efficiency.
Education
Bachelor of Engineering Technology - Electronics
Academic Track - Accountancy and Business Management
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Client relationship building
Records management
Paperwork processing
Technical troubleshooting
Sales support
Account servicing
Systems and software expertise
Up-selling strategies
Excellent communication
Multitasking
Organizational skills
Time management
Problem-solving
Analytical thinking
Interpersonal communication
Task prioritization
Decision-making
Conflict resolution
Active listening
Written communication
Data analysis
Quantitative skills
Quality assurance
Reliability
Effective communication
Adaptability and flexibility
Goal setting
Continuous improvement
Adaptability
References
- Dan Fereth B., Fajardo, LPT, 0906-439-4052, SHS Teacher/ BNHS SSOE Trainer
- Joy Marie Kristin, Bercasio, Manager, 0917-5083-233, AXA, Don Augustus Hot Plates
- Marian, Gonzales, 0960-914-1189, Bruntwork
Disclaimer
I hereby certify that the above information and statements are true and correct to the best of my knowledge and beliefs.
Timeline
TechSales Representative
Telus Digital
04.2025 - CurrentRead More
Technical Support Representative
Telus Digital Philippines
01.2024 - 01.2025Read More
Technical Support Representative
iBex Global Solutions
01.2022 - 01.2023Read More
Baao National High School (SHS)
Academic Track from Accountancy and Business Management
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Eusebia Paz Arroyo Memorial National High (JHS)
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Buluang Elementary School
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Baao Community College
Bachelor of Engineering Technology from Electronics
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