JAYREN CABALQUINTO JUDAVAR
Pasig City
Summary
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication contributing to the visions and mission of your Company.
Overview
3
3
years of professional experience
Work History
TechSales Representative
Telus Digital
04.2025 - Current
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Managed Account Hygiene
- Resolved customer Technical Issues, complaints promptly, contributing to positive feedback and retention.
Technical Support Representative
Telus Digital Philippines
01.2024 - 01.2025
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Collaborated with cross-functional teams to escalate complex issues
- Documented interactions in customer relationship management systems to maintain accurate records and improve service quality.
- Analyzed recurring issues to identify trends and recommend process improvements to enhance overall efficiency.
Technical Support Representative
iBex Global Solutions
01.2022 - 01.2023
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Collaborated with cross-functional teams to escalate complex issues
- Documented interactions in customer relationship management systems to maintain accurate records and improve service quality.
- Analyzed recurring issues to identify trends and recommend process improvements to enhance overall efficiency.
Education
Bachelor of Engineering Technology - Electronics
Baao Community College
Baao, Camarines Sur01.2022
Academic Track - Accountancy and Business Management
Baao National High School (SHS)
Sta. Cruz, Baao, Camarines Sur01.2020
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Eusebia Paz Arroyo Memorial National High (JHS)
Buluang, Baao, Camarines Sur01.2018
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Buluang Elementary School
Buluang, Baao, Camarines Sur01.2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Records management
- Paperwork processing
- Technical troubleshooting
- Sales support
- Account servicing
- Systems and software expertise
- Up-selling strategies
- Excellent communication
- Multitasking
- Organizational skills
- Time management
- Problem-solving
- Analytical thinking
- Interpersonal communication
- Task prioritization
- Decision-making
- Conflict resolution
- Active listening
- Written communication
- Data analysis
- Quantitative skills
- Quality assurance
- Reliability
- Effective communication
- Adaptability and flexibility
- Goal setting
- Continuous improvement
- Adaptability
References
- Dan Fereth B., Fajardo, LPT, 0906-439-4052, SHS Teacher/ BNHS SSOE Trainer
- Joy Marie Kristin, Bercasio, Manager, 0917-5083-233, AXA, Don Augustus Hot Plates
- Marian, Gonzales, 0960-914-1189, Bruntwork
Disclaimer
I hereby certify that the above information and statements are true and correct to the best of my knowledge and beliefs.
Timeline
TechSales Representative
Telus Digital
04.2025 - Current
Technical Support Representative
Telus Digital Philippines
01.2024 - 01.2025
Technical Support Representative
iBex Global Solutions
01.2022 - 01.2023
Academic Track - Accountancy and Business Management
Baao National High School (SHS)
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Eusebia Paz Arroyo Memorial National High (JHS)
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Buluang Elementary School
Bachelor of Engineering Technology - Electronics
Baao Community College
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