Customer Liaison Officer
On The Wall LLC
05.2024 - Current
Chester Natham Buenaflor
Customer Liaison Officer / Outbound sales Representative
Bacolod City,Negros Occidental
Timeline
Outbound Sales Representative /Customer Service Representative
ServiceFirst
07.2020 - 04.2024
Technical Support Representative
Concentrix
04.2019 - 05.2020
Bachelor Of Science In Information Technology - Computer Programming
Sti West Negros University
05.2014 - 04.2017
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Effective communication
Customer assistance
Excellent Communication
Receiving support
Customer Support
Loan Origination
Sales expertise
Problem-solving abilities
Adaptability
Work History
Outbound Sales Representative /Customer Service Representative
ServiceFirst
07.2020 - 04.2024
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Processed loan applications and monitored progress from start to finish.
- Submitted loan applications to underwriter for verification and recommendations.
Technical Support Representative
Concentrix
04.2019 - 05.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Type technical support needs.
Customer Liaison Officer
On The Wall LLC
Pompano, Florida
05.2024 - Current
- support the sales team and other company personnel in their duties, such as answering phones, showing customers around a showroom or production facility, providing accurate responses to customer queries, and following up with existing and potential clients to help generate revenue.
- Customer Service, Relationship Management, Problem Solving Skills, Communication Skills, Detail Oriented, Collaboration, Accuracy, MS Office, Technical, Multi Tasking, Interpersonal Skills, Documentation, Database or Scheduling
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Bachelor Of Science In Information Technology - Computer Programming
Sti West Negros University
Bacolod City Philippines 05.2014 - 04.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
5
5
years of professional experience
3
3
years of post-secondary education
Languages
English
Advanced (C1)