Video Editing
Jay Mitchell Matig-a
Trainer
B-33 L-32 Lagro Quezon City,Quezon City
Summary
Highly motivated Trainer with extensive knowledge of Telecommunications product training and skilled in report creation. Committed to learning and developing myself to better serve clients.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Trainer
AFNI Philippines
Diliman Commercial Center, 46 Commonwealth Ave, Quezon City
10.2019 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quick adaptation of training plans for client needs, keeping up with timelines and desires of clients in mind.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gathered and organized supplementary material to support structured lessons.
- Generating and creating training completion reports.
- Successfully trained over 80 new hires of a widely known telecommunications service provider in US.
Workforce Management Analyst
Travellers International Hotel Group, INC.
New Port, Resorts World Manila, Pasay CIty
12.2016 - 03.2018
- Set and adjust schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different manning requirements.
- Plotting of weekly schedules for Resorts World Manila Employees.
- Balancing manning demand and creation of rotational schedules.
- Managed station assignments, overtime, shift swaps, breaks and leave requests.
Restaurant Team Leader
DBE Project Inc.
Km. 12 East Service Road 1630 , Taguig City
09.2014 - 12.2016
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Cut spending through effective inventory management and supply sourcing.
- Worked with management to update consumption reporting files.
- Ensuring that operations are never hindered with lack of stock.
- Handling of Staff scheduling, ensures fair rotational schedules.
- Managing of in store finance and petty cash funds.
- Monitoring of food preparation, production and plating for quality control.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
España Blvd, Sampaloc, Manila, 1008 Metro Manila 06.2008 - 03.2012
Skills
Proficient in Excel or Sheets
Data tracking
Performance monitoring
Schedule Management
Data entry expert
Data verification
Information gathering
Stockroom management
Kitchen stock management
Retail stock management
Software
Hobbies
On my free time, I like to spend time playing computer games and sometimes record/capture moments of those games and edit fun videos.
Timeline
Trainer
AFNI Philippines
10.2019 - Current
Workforce Management Analyst
Travellers International Hotel Group, INC.
12.2016 - 03.2018
Restaurant Team Leader
DBE Project Inc.
09.2014 - 12.2016
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
06.2008 - 03.2012