Jacklyn Dy
Binangonan
Summary
Goal-driven Trainer with proven success in developing engaging training programs for students and leadership. Strong problem-solving, program management, and team-building skills. Over 5 years of experience in the BPO Industry, committed to fostering growth and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer
Alta Resources
03.2023 - 01.2026
- Demonstrated capacity to multitask and prioritize effectively in fast-paced environments.
- Exhibited strong interpersonal skills, fostering positive workplace relationships.
- Utilized Microsoft programs and internet resources to enhance productivity.
- Motivated self and others, promoting a collaborative work atmosphere.
- Conduct training sessions and create instructional materials.
- Report weekly business training reports to the clients.
- Delivered training programmes within allocated timeframes.
- Mentored learners to build subject confidence and competence.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Assessed student progress to respond to additional support needs.
Resource line Representative
Alta Resources
02.2023 - 03.2023
- Managed customer inquiries, delivering comprehensive service information to boost satisfaction.
- Trained new representatives, sharing knowledge and best practices to elevate team performance.
- Demonstrated effective communication and time management skills, consistently exceeding sales targets.
- Contributed valuable insights during weekly sales meetings to enhance overall team success.
Customer Service Representative
Alta Resources
09.2020 - 02.2023
- Resolved customer inquiries and complaints efficiently to uphold satisfaction levels.
- Monitored customer satisfaction metrics, identifying trends for proactive service improvements.
- Processed product orders and service upgrades accurately and promptly.
- Built rapport with customers through professional and courteous communication.
- Conducted quality assurance evaluations, implementing feedback for continuous personal improvement.
- Addressed customer feedback to develop corrective actions for service-related issues.
- Responded quickly and accurately to product-related questions and concerns.
Customer Service Representative
Concentrix
09.2019 - 07.2020
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Handles basic, technical, and billing issues for the customer.
Administrative Assistant
Camalia
02.2017 - 08.2019
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
BACHELOR OF EDUCATION -
DEBESMSCAT
MANDAON MASBATE03-2017
Skills
- Employee training and development
- Instructional delivery Performance
- Performance evaluation and feedback
- Social media proficiency (Canva, Instagram, Facebook, TikTok, YouTube, WhatsApp, etc)
- Microsoft Office expertise (PowerPoint, Word, Excel,Outlook, Planner etc)
- Time management and prioritization
- Proficient in Google applications proficiency (Google Drive, Docs, Sheets, Calendar etc)
- Proficient with some Project management tools
Certification
- Attended "Mastering the Art of Influential Communication, Content & Impact Workshop" and "Mastering Time & Productivity".
- Attended Data Entry Specialist and Email Management.
- Certificate of Proficiency for Basic Life Support
- Certificate in Ethical Leadership and Management Certificate Re-Evaluation of performance.
- Demonstrated effective communication and time management skills, consistently exceeding sales targets.
- Contributed valuable insights during weekly sales meetings to enhance overall team success.
- Customer Service Representative Values and Work on Ethics on Present Setting
- Certificate on Lac Session Training (Learning Action Cell) on the preparation of Table of specification and test construction
- Practice Teaching in Secondary
Languages
English
Upper Intermediate
B2
Timeline
Trainer
Alta Resources
03.2023 - 01.2026
Resource line Representative
Alta Resources
02.2023 - 03.2023
Customer Service Representative
Alta Resources
09.2020 - 02.2023
Customer Service Representative
Concentrix
09.2019 - 07.2020
Administrative Assistant
Camalia
02.2017 - 08.2019
BACHELOR OF EDUCATION -
DEBESMSCAT