Xencall
Jaylon Correjado
Seasoned CSR / Cold Caller / Appointment Setter
Bacolod City,Neg Occ
Summary
Professional with over 8 years of successful experience in a call center environment. Results-driven and experienced. demonstrated expertise in offering outstanding customer service and addressing complicated problems, regularly exceeding performance goals. Proven ability to change with the times, including effectively adjusting to working remotely work for more than a year.
Ability to successfully switch to remote work for more than a year. Proven ability to adapt to dynamic work conditions. Dedicated to the real estate sector, with the expertise and zeal necessary to succeed in making cold calls and scheduling appointments. adept at establishing bonds with others, spotting possibilities, and presenting arguments that persuade in order to promote corporate expansion. Looking for exciting opportunities to use my skills and love for real estate in a challenging and fulfilling career.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Outbound Marketer
MARKETER at Green Door Homes, LLC
11.2022 - 04.2023
- Cold calling homeowners and determine their level of interest in selling property home/ vacant land
- Qualifying prospects, and setting appointments for real estate agents
- Qualify them by collecting as much information about property condition for cash offer , creative financing and/or suitability for potential buyers / buyer outreach.
- Setting appointment to Acquisition team for motivated seller through CRM and calendar
- Achieved 250 - 400 on average calls per day with 90-98% productive time.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
Mortgage Cold Caller
VA at 23 Minutes LLC
Scottsdale Arizona
05.2022 - 11.2022
- Cold calling homeowners and determined their level of interest in getting cash out for their property ( Refinancing )
- Collecting information about property condition but not limited to types of property, mortgage left , liens or loans against their property , primary balance etc
- Updating information in CRM
- If found eligible, warm transfer to partner lenders for further assistance
- Submission of appointment leads to supervisor.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Pre underwriting / Loan officer
Arb Call facilities Inc
Bacolod City
07.2020 - 02.2022
- Pre-qualify customer by verifying information on their loan application
- Checking current loan status from other lending companies, validate employment status with current employer, Payroll concerns, verify bank information with designated banks
- Making sure customers have read and understood terms and conditions under loan agreement
- Assisting in signing loan agreement electronically and make sure it's valid E-sign
- Sending complete and updated loan application to underwriting loan officer for final approval and keeping track of loan status.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations. Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Customer Service Representative
Eperformax Call Centers & Bpo
Roxas
07.2019 - 02.2022
- Answering volume of inbound/ outbound calls
- Assisting on order disputes , payments issues , refunds etc
- Creating tickets for unresolved issues to escalations
- Calling Amazon seller's for customers disputes
- Assisting customers how to file a disputes and/or a refund via self-service
- Helping customers update their bank or contact information
Customer Service Representative
IQOR Philippines
Bacolod City
08.2017 - 06.2019
- Taking volume of Inbound/ Outbound calls everyday
- Informing customers about device order eligibility and cost
- Educate customers about bill charges , adjustments etc
- Forwarding escalations and unresolved issues to team lead
- Helping customers with Upgrade & downgrade with their monthly plan
- Assisting on making payments due , updating account information
- Basic trouble shooting to determine device issue, network outage.
Customer Service Representative
PanAsiatic Philippines
Bacolod City
05.2015 - 06.2016
- Taking volume amount of Inbound/ outbound calls
- Assisting on adding minutes to their phone using prepaid cards, credit or debit card
- Checking network outages / creating ticket or report for tower Issues and basic troubleshooting for possible device issue
- Checking on FREE phone eligibility
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Contact Center Servicing - Business Process Outsourcing
Filcan Instructions International
Bacolod City, Philippines 06.2015 - 05.2015
High School Diploma -
Secondary High School At Pontevedra National High School
Pontevedra Negros Occidental 06.2004 - 04.2008
Primary School -
Pontevedra North Elementary School
Pontevedra Negros Occidental 05.2020 - 05.2004
Skills
Outbound calling
Software
Mojo Sells
REI Control
PopStream
DFY CRM
Launch Control
Google Workspace
Skype
Zoom
Kixie Dialer
MLS
Lead Sherpa
Google Voice
Aircall
Call Rail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outbound Marketer
MARKETER at Green Door Homes, LLC
11.2022 - 04.2023
Mortgage Cold Caller
VA at 23 Minutes LLC
05.2022 - 11.2022
Pre underwriting / Loan officer
Arb Call facilities Inc
07.2020 - 02.2022
Primary School -
Pontevedra North Elementary School
05.2020 - 05.2004
Customer Service Representative
Eperformax Call Centers & Bpo
07.2019 - 02.2022
Customer Service Representative
IQOR Philippines
08.2017 - 06.2019
Contact Center Servicing - Business Process Outsourcing
Filcan Instructions International
06.2015 - 05.2015
Customer Service Representative
PanAsiatic Philippines
05.2015 - 06.2016
High School Diploma -
Secondary High School At Pontevedra National High School
06.2004 - 04.2008
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