Aires Lambojon
Teacher Education
Getafe, Bohol
Summary
Reliable employee seeking call center agent/teaching position. Offering excellent communication and good judgment.
Dedicated BPO professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced being an agent with over almost a year of experience in BPO. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Reliable employee seeking a call center agent position. Offering excellent communication and good judgment.
Experienced being an agent for almost a year of experience in BPO. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated agent professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Call Center Agent Inbound and Outbound
Aldesa
Cebu City
01.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Online ESL Teacher
EVTalk Academy
Talamban, Cebu City
08.2021 - 02.2022
- Combined students' personal interests with lesson objectives to create student-specific activities.
- Participated actively in course discussions, promoting students to participate and interact with one another.
- Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test abilities.
- Used Software and Software for word processing, spreadsheets and database management.
- Used Software to maintain current and accurate records of students' grades, attendance and course placement.
- Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills.
- Identified, selected and modified instructional resources to meet needs of each individual student.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Improved instruction methods by using various assessment tools and strategies.
ESL Teacher
EV Academy
Talamban, Cebu City
04.2019 - 08.2021
- Documented student attendance and progress against goals.
- Improved instruction methods by using various assessment tools and strategies.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Administered and graded tests and assignments to evaluate student progress.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Created monthly academic status reports based on in-depth student evaluations.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assigned lessons and corrected homework.
ESL Teacher
EMO Academy
Cebu, City
01.2019 - 03.2019
- Documented student attendance and progress against goals.
- Improved instruction methods by using various assessment tools and strategies.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Created monthly academic status reports based on in-depth student evaluations.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Education
Bachelor Of Secondary Education Major In English - Teacher Education
Bohol Island State University - Main Campusus
Tagbilaran City,Bohol, Philippines 06.2014 - 03.2018
Skills
Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake by 100%
undefinedAccomplishments
- Documented and resolved issues of customers which led to cancelling accounts and I am able to save them.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved renewing customers through effectively helping with theTask.
- Achieved Result by introducing Software for the number of people we renew everyday and that's our main task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of getting more renewals a day.
Certification
Licensed [Teacher Education] - [Jan 19,2019-Nov 04,2025]
Timeline
Call Center Agent Inbound and Outbound
Aldesa
01.2022 - Current
Certified [Call center agent], [Aldesa] - [Jan 2022- present]
01-2022
[Loyalty Department], [Aldesa] - [Jan 2022- present]
01-2022
Online ESL Teacher
EVTalk Academy
08.2021 - 02.2022
ESL Teacher
EV Academy
04.2019 - 08.2021
ESL Teacher
EMO Academy
01.2019 - 03.2019
Licensed [Teacher Education] - [Jan 19,2019-Nov 04,2025]
01-2019
Bachelor Of Secondary Education Major In English - Teacher Education
Bohol Island State University - Main Campusus
06.2014 - 03.2018
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