JAY JOHN SERRANO

• Client Relationship Management: Build and maintain strong relationships with business clients by understanding their needs, preferences, and buying cycles
• Product Knowledge: Develop deep understanding of promotional products offered, including their features, benefits, customization options, and pricing structures
• Custom Solutions Development: Work closely with clients to identify unique promotional opportunities and develop customized product solutions that align with their branding and marketing objectives
• Prospecting and Lead Generation: Identify and pursue new business opportunities through prospecting, cold calling, networking, and attending industry events to expand client base
• Negotiation and Closing: Skillfully negotiate pricing, terms, and contracts to secure profitable deals while meeting or exceeding sales targets
• Project Management: Coordinate with internal teams such as design, production, supplier and procurement to ensure timely status and delivery of orders and exceptional customer service throughout the sales process.

• Customer Engagement & Product Knowledge: Engaging with customers effectively is crucial for understanding their needs and building rapport
• Having a comprehensive understanding of T-Mobile's products and services is essential for providing accurate recommendations and solutions
• Sales Generation: Driving sales and meeting or exceeding sales targets is a primary objective of the role
• Solution-Oriented Selling: Being able to assess customer requirements and recommend appropriate solutions demonstrates the ability to meet customer needs effectively
• Customer Assistance: Providing timely and helpful assistance with inquiries and issues contributes to overall customer satisfaction and retention
• Follow-Up and Follow-Through: Following up with customers post-sale ensures satisfaction and promotes long-term loyalty to T-Mobile
• Promoted to Mentor: Recognized for leadership qualities and exemplary performance, promoted to mentor role within 6 months
• Mentored and coached new team members, facilitating their onboarding process and ensuring adherence to T-Mobile's service and sales standards
• Provided ongoing support and guidance, fostering a collaborative and high-performance team culture
• Provided sales strategies, especially after resolving customer issues, by identifying customer pain points and offering relevant T-Mobile products and services
• Conducted one-on-one coaching sessions with team members to provide personalized feedback and support their professional development
• Led team huddles to discuss performance metrics, share best practices, and foster a collaborative team environment.

Position: Customer Service Associate (Amazon Retail/Technical Support UK Inbound and Outbound)

• Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries.
• Built rapport with customers through courteous and professional communications.
• Resolved customer queries over the phone and by email.
• Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.

Training Team Member and Acting Team Leader (during TL absence):

• Played an integral role in the training team, providing support and guidance to new hires during their onboarding process.
• Demonstrated leadership skills as an acting team leader in the absence of the designated team leader.
• Facilitated team huddles and provided direction to ensure smooth operations and adherence to service standards.
• Actively contributed to the development of team members, fostering a culture of continuous learning and improvement.

• Position: Librarian Secretary Greeted all library patrons with smiles and offered assistance with any needs or issues
• Promoted upcoming events to inform visitors and patrons of book clubs, meetings, and story hours
• Supervised inventories for books, audio-visual materials, and computer software, accurately processing all receipts
• Managed records and documentation with firm adherence to filing conventions and library sorting techniques
• Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.