Laurence Garganta
Mabalacat, Province Of Pampanga
Summary
Adept at maintaining patient confidentiality and managing documents, I significantly improved patient satisfaction and reduced delinquency rates during my tenure at Clark Outsourcing. My collaborative efforts with healthcare professionals and knack for empathetic communication have been pivotal in fostering organizational growth and enhancing service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Clark Outsourcing
Angeles City
07.2021 - 12.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Called patients to confirm scheduled appointments day in advance.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Technical Support Advisor
TaskUs
07.2020 - 02.2021
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
Collections Specialist
Cloudstaff
07.2019 - 02.2020
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Negotiated to collect balance in full.
Collections Specialist
IQor SM Clark
02.2012 - 05.2018
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
- Answer customer questions regarding problems with their accounts
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create resolutions that bring in revenue on a regular basis
Education
No Degree - Business Management
Holy Angel Universtiy
Angeles City, Province Of Pampanga, Philippines 05.2001 -
No Degree - Computer And Information Systems
AMA Computer Learning Center
Angeles City, Province Of Pampanga, Philippines 05.2001 -
Skills
Patient confidentiality adherence
File maintenance
Organizational growth
Document management
Certification
HIPAA Certification
Timeline
HIPAA Certification
08-2023
Medical Administrative Assistant
Clark Outsourcing
07.2021 - 12.2024
Technical Support Advisor
TaskUs
07.2020 - 02.2021
Collections Specialist
Cloudstaff
07.2019 - 02.2020
Collections Specialist
IQor SM Clark
02.2012 - 05.2018
No Degree - Business Management
Holy Angel Universtiy
05.2001 -
No Degree - Computer And Information Systems
AMA Computer Learning Center
05.2001 -
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