Jaybee Andrada
App/Cloud Support Senior Analyst
Quezon City,Metro Manila
Summary
Dedicated engineering professional with history of exceeding company goals utilizing refined and organized practices. Effective in working with people, acquiring new knowledge, and adapting to situations and challenges to best augment company services.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
App/Cloud Support Senior Analyst
Accenture Inc.
Quezon City, Metro Manila
04.2016 - Current
- On-call support
- Manage, maintain, and monitor overall reliability across multiple platforms
- Respond to incidents requests meeting KPI and SLA standards.
- Provide technical expertise and diagnosis to help resolve application issues
- Service Request Manager
- Manage and investigate service request tickets
- Review and analyze tickets response provided by colleagues
- Standardize and track ticket requests
- Deployment/Installation Manager
- Performs backend application deployment based from the change requests/bug fix (Production, Preproduction, and Test environments)
- Lead, review, and organize production, preproduction, and test deployment activities.
- Testing Manager
- Perform technical sanity testing after each change request/bug fix to guarantee system reliability
- Lead, assess, and analyze sanity testing performed by colleagues
- Develop necessary tools and initiatives to shorten manual testing procedures
- Activity Manager
- Lead, manage, and schedule critical activities like patching, system upgrades, restart, and hardware maintenance.
- Coordinate scheduled activities to the team and determine tasks owners
- SME for multiple project platforms
- Define best procedures or standards needed to execute a task within the covered platform
- Define performance objects and provide recommendations for procedural improvements
- Create platform based procedure or resolution documentations
- Point of escalation for incidents and platform issues
- Provide internal trainings and sessions to further improve the team's overall knowledge.
- Other job responsibilities
- Accomplish, analyze and monitor detailed daily reports and sanity checks to guarantee system reliability
- Develop and implement end-to-end webapps, scripts, tool automations, and other cost-saving initiatives to address long standing BAU tasks problems and/or other non project-related tasks
- Manage a small team of employees overseeing their professional growth and and securing effective delivery of service
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Santo Tomas
Sampaloc, Manila 06.2010 - 05.2015
Skills
Java
JavaScript
JQuery
Java Spring MVC
CSS
HTML5
Bootstrap5
JSP
Unix
SoapUI
Python
Git
MySQL/Oracle
International Experience
Formal training for project expansion (Rome, Italy; October - November 2019)
- One of the few resources chosen to establish the project expansion locally
- Learned knowledge of the new additional platforms necessary for project expansion
- Analyzed new services in able to develop new alarms, standards, and innovation tools to prepare for the project expansion
Accomplishments
Accenture quarterly Gantimpala: LIKHA awardee (April 2019)
Accenture annual Gantimpala: LIKHA awardee (Oct 2019)
- Accenture wide award that is given to individuals who add more value to the organization by demonstrating the values of taking smart risks, intellectual curiosity, technopreneurship, deliberateness and passion in innovation, and continuous learning.
Primary Developer of Artificial Intelligent Recruitment Agent tool - AIRA (non-project related, 2018 - 2020)
- Responsible for full stack development of AIRA utilizing mainly Spring MVC
- Presented webapp prototype to various HR management e.g. Accenture Argentina, Accenture India, Accenture Philippines
Joined and won in one of the company wide Accenture Philippines' I2O Innovation competition (non-project related, 2019)
- Pitched and presented the webapp prototype to various company departments
- Our team was awarded as 2nd runner up
Timeline
App/Cloud Support Senior Analyst
Accenture Inc.
04.2016 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Santo Tomas
06.2010 - 05.2015