Jasper Vince Soco
Mandaue City, Cebu
Summary
Results-driven professional with expertise in customer relationship management and order processing. Skilled in developing product knowledge and sales strategies, committed to enhancing customer interactions and achieving operational efficiency.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
LTV Plus Inc.
Mandaue City
06.2024 - 01.2026
- Managed customer inquiries through phone and email channels.
- Developed product knowledge to address customer needs effectively.
- Processed orders and ensured timely delivery to clients.
- Collaborated with team members to improve sales strategies.
- Assisted customers in navigating the purchase process smoothly.
- Maintained detailed records of customer interactions for future reference.
Technical Support Representative
TDCX Philippines Inc.
Cebu City, Cebu
04.2022 - 02.2024
- Provided technical assistance to customers via phone and chat support.
- Diagnosed issues with software and hardware to facilitate solutions.
- Documented customer interactions in the ticketing system for tracking.
- Educated customers on product features and troubleshooting techniques.
- Escalated unresolved issues to senior technicians for further analysis.
Microsoft Surface Specialist
Concentrix Philippines
Mandaue City, Cebu
08.2020 - 03.2022
- Managed customer inquiries and provided product information efficiently.
- Collaborated with team members to improve service delivery standards.
- Utilized CRM software to track customer interactions and feedback.
- Developed and implemented specialized procedures for customer service operations.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Cebu, Lapu-lapu And Mandaue Campus
Mandaue City, Cebu03-2017
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Technical troubleshooting
- CRM software utilization
- Sales strategy development
Languages
English
Advanced (C1)
C1
Timeline
Inbound Sales Representative
LTV Plus Inc.
06.2024 - 01.2026
Technical Support Representative
TDCX Philippines Inc.
04.2022 - 02.2024
Microsoft Surface Specialist
Concentrix Philippines
08.2020 - 03.2022
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Cebu, Lapu-lapu And Mandaue Campus