DYAN MARY LEGASPI
Lapu-Lapu City
Summary
Customer-focused professional with proven experience in inbound sales support and relationship management. Effectively identifies customer needs and guides them to suitable solutions while maintaining service standards. Utilises strong communication and interpersonal skills to enhance team performance and foster trust. Demonstrates adaptability and a commitment to cooperative success in dynamic environments.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
Accenture Cebu
Cebu City
01.2024 - 01.2026
Technical Support Representative
Foundever (Sykes Asia, Inc.)
Mabolo, Cebu City
01.2020 - 01.2024
- Voice and Chat Support Representative/TEAM LEAD
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
Operations Supervisor
D'RBG Marine Ex-Import Inc.
Mandaue City
01.2014 - 01.2018
- Managed document control processes to enhance accuracy and accessibility for all users.
- Facilitated interdepartmental communication to strengthen collaboration and reduce delays.
- Supervised team operations, optimising workflow and increasing efficiency across multiple departments.
- Trained, mentored and motivated employees to maximise team productivity.
- Resolved customer complaints efficiently, restoring trust and preserving the company's reputation.
Computer Encoder and Analyst on Technical Camera Defects
Pentax Cebu Corporation
01.2011 - 01.2013
Education
Tertiary - Computer Science- Office Information Management
Datamex Institute of Computer Technology
Mandaue City04-2011
Secondary -
Pasay City North High School - MBEAB Annex
Sangi, Lapu-Lapu City04-2008
Primary -
Pilipog Elementary School
Cordova, Cebu03-2004
Skills
- Customer relationship management
- Sales techniques
- Customer service excellence
- Customer support and complaint handling
- Call handling techniques
- Customer communications
- Adaptability in sales
- Quick learner
- Motivated team player
- - Strong leadership and interpersonal skills
- Customer support and complaint handling
CHARACTER REFERENCES
- Raymond I., Barba, Manager, Accenture, Cebu, Philippines
- Benjamin, Gamboa, Assistant Manager, Foundever
CAREER HIGHLIGHTS
Supreme Student Government - Leadership Training 2008, Pasay City North High School, SK Councilor - Basic Orientation Seminar (BOS-ISKOLAR) August 2010, Bohol, Philippines, ABACA Foundation (NGO) - Basic Facilitator Training - 2009, Pinamungajan, Cebu, -Leadership Training- 2009, Estaca Resort, Compostela, Cebu, D'RBG Marine Ex-Import Inc. - 1st Our Food Conference on Food Safety - June 16-17, 2016, Cebu City Marriott Hotel, - Conference for Butuanon River Industrial Waste Dischargers - February 26, 2016, Hotel Elizabeth, Cebu City, - PCO Intensive Training/ Capacity Dev't Course- July 25-29, 2016, Golden Prince Hotel, - HACCP/SSOP/GMP Orientation- November 7, 2016, BFAR Region 7
Timeline
Inbound Sales Representative
Accenture Cebu
01.2024 - 01.2026
Technical Support Representative
Foundever (Sykes Asia, Inc.)
01.2020 - 01.2024
Operations Supervisor
D'RBG Marine Ex-Import Inc.
01.2014 - 01.2018
Computer Encoder and Analyst on Technical Camera Defects
Pentax Cebu Corporation
01.2011 - 01.2013
Tertiary - Computer Science- Office Information Management
Datamex Institute of Computer Technology
Secondary -
Pasay City North High School - MBEAB Annex
Primary -
Pilipog Elementary School