Jason Satinitigan
Talisay City
Summary
I am a well-seasoned Quality Assurance Executive that has 11 years of experience in the profession. I believe in integrity, respect, and commitment. As a Quality Assurance Executive, I managed and lead countless accounts in achieving their Quality Metric Goals. My role was to make sure clients and customers’ interests are protected. I am proficient in English communication both written and verbal. Being a Quality Assurance Executive for many years I already mastered evaluating calls and chats, gathering, interpreting and presenting data, and calibrating with clients. From my experiences working with several clients, I can definitely say that I am very flexible to paradigm shifts, and I can work under heavy pressure and demands. I can identify which is important and urgent. That being said, I am excellent at time management.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level executive assistant position. Ready to help the team achieve company goals.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Bedspoke
09.2022 - 08.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Improved office efficiency by implementing new filing systems and document management processes.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Managed approximately 30 incoming calls, emails and chats per day from customers and support group.
English Online Tutor
Engoo
01.2021 - 09.2022
- Company Overview: Engoo is a private online English tutoring platform with 100000+ learners. The program lets students learn or practice English every day, at their own pace.
- I taught Japanese, Korean, and Taiwanese students basic English grammar.
- I engaged in verbal communication with Japanese, Korean, and Taiwanese students to make them in the English language.
- One of the high-raters in the program.
- Engoo is a private online English tutoring platform with 100000+ learners. The program lets students learn or practice English every day, at their own pace.
- Established strong rapport with students, fostering a positive and motivating learning environment.
Offshore Quality Assurance Executive
Qualfon Philippines Incorporated
12.2014 - 08.2022
- Company Overview: Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
- I evaluated inbound and outbound calls to make sure that our American Experts are following clients' QA guidelines.
- I assisted in uncovering root causes and made an analysis.
- I presented data to the leadership.
- Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
Local Quality Assurance Executive
Qualfon Philippines Incorporated
06.2011 - 12.2014
- Company Overview: Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
- I evaluated inbound calls and made sure that local representatives are following the client's QA guidelines.
- I sent dispute requests to client QAs for mistakenly marked behaviors of our local representatives.
- I uncovered root causes and made an analysis.
- I presented data to the leadership.
- Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
Customer Care and Technical Support Representative
Qualfon Philippines Incorporated
04.2009 - 06.2011
- Company Overview: Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
- As a Customer Service and Technical Support Representative, I assisted customers in their inquiries about the product, pricing, and how it would benefit them. I also provided resolutions for customer complaints.
- I was one of the top performers which made applying as a Quality Assurance Executive really easy.
- Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to its founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
Education
Bachelor of Science - Electronics Engineering
University of Cebu
Cebu City09.2009
Skills
- Ability to Work in a Team
- Time Management
- Adaptability
- Effective Time Management
- Data Analysis
- Flexibility and Adaptability
- Excellent Communication Skills
- Conflict Resolution
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Customer Service-oriented
- Expense reporting
- Database management
- File organization
- Staff management
- Invoice processing
- Appointment setting
- Spreadsheet tracking
- Report writing
- Technical support
- Task delegation
Timeline
Executive Assistant
Bedspoke
09.2022 - 08.2025
English Online Tutor
Engoo
01.2021 - 09.2022
Offshore Quality Assurance Executive
Qualfon Philippines Incorporated
12.2014 - 08.2022
Local Quality Assurance Executive
Qualfon Philippines Incorporated
06.2011 - 12.2014
Customer Care and Technical Support Representative
Qualfon Philippines Incorporated
04.2009 - 06.2011
Bachelor of Science - Electronics Engineering
University of Cebu
References
Flain Kim
kim.flain23@gmail.com | +639991519876
Milcah Janiza
kayejuaniza2@gmail.com | +639777495362
Leisa Jane Agunod
leisajanezsagunod@gmail.com | +639772578090
Maila Mae Move
MMove@qualfon.com | +639455205578
Training
- Six Sigma Green Belt MAY 2016 — MAY 2016
- Communication Styles SEPTEMBER 2016 — SEPTEMBER 2016
- Quality and Calibration SEPTEMBER 2016 — SEPTEMBER 2016
- Change Management SEPTEMBER 2016 — SEPTEMBER 2016
- Call Center by Numbers OCTOBER 2016 — OCTOBER 2016
- Managing Change and Conflict Within the Workplace NOVEMBER 2016 — NOVEMBER 2016
- Retention and Employee Engagement NOVEMBER 2016 — NOVEMBER 2016
- Workplace Communication NOVEMBER 2016 — NOVEMBER 2016
- Time Management Fundamentals NOVEMBER 2016 — NOVEMBER 2016
LINKS
- Onlinejobs.ph