Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
JASMINE ESPARAS

JASMINE ESPARAS

Binangonan

Summary

Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Reservation Officer

Korea Smart Travel Inc
Binangonan
05.2023 - Current
  • Performed daily audit procedures such as verifying room status changes, reconciling discrepancies between expected arrivals and departures and actual occupancy figures.
  • Maintained knowledge of current room rates, special packages and promotions.
  • Utilized problem solving skills to resolve any conflicts that arose during the reservation process.
  • Managed incoming calls efficiently by providing accurate information regarding availability and rates in accordance with company policy.
  • Assisted in resolving guest complaints with professionalism and courtesy.

Social Media Manager

P91 Travel and Tours
Binangonan
02.2023 - 04.2024
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Managed the daily operations of all assigned social media accounts.
  • Designed promotional materials using graphic design software applications.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.

Education

Bachelor of Science - Tourism And Travel Management

Systems Technology Institute
Ortigas Cainta
07-2023

Skills

  • Policy Adherence
  • Calendar Management
  • Strong Organization
  • Cross-selling abilities
  • Customer reservations
  • Telephone reception
  • Travel sales
  • Travel reservations
  • Transportation information
  • Phone Etiquette

Certification

  • Social Media Manager Course

Languages

English
Upper Intermediate (B2)
B2

Timeline

Reservation Officer

Korea Smart Travel Inc
05.2023 - Current

Social Media Manager

P91 Travel and Tours
02.2023 - 04.2024

Bachelor of Science - Tourism And Travel Management

Systems Technology Institute

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JASMINE ESPARAS