Helmoed Hendrikus Adrianus Cornelis Goewie
Quezon City
Summary
To seek and maintain full-time position that not only provides professional challenges but also allows me to leverage and enhance my interpersonal skills, exceptional time management capabilities, and proficient problem-solving abilities. I am enthusiastic about contributing these strengths to a role where I can actively engage with colleagues and clients, tackle complex tasks efficiently, and consistently deliver high-quality results. My goal is to thrive in a stimulating work environment that fosters continuous learning and professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cruise Reservation Officer - Dutch
Probe Cx
08.2023 - 05.2024
- Prepared daily reports on reservations activity for management review and analysis.
- Utilized various software programs for managing reservations, data entry, and reporting purposes.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
- Verified guest information for accuracy, reducing errors in the reservation process.
Customer Protection Analyst - Dutch
Entain PLC
08.2022 - 08.2023
- Provide exceptional customer service while promoting the use of Safer Gambling tools and verifying Source of Funds evidence.
- Analyze and assess customer responses to implement appropriate controls promptly and mitigate risks effectively.
- Execute necessary actions such as setting loss limits, deposit limits, and account closures, maintaining a clear audit trail of decision-making processes.
- Handle confidential information in accordance with data privacy regulations.
- Contact customers to address potential Safer Gambling, Affordability, or Financial Crime concerns.
Computer Helpdesk Technician - Dutch
Stefanini IT Solutions
12.2021 - 08.2022
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for end users.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
HR Case Manager - Dutch
IBM, Global Business Services
07.2018 - 08.2021
- Monitored employee courses and training completions.
- Managing a portfolio of HR cases, ensuring timely resolution and documentation of each case.
- Providing support to employees on HR-related matters, including benefits, leaves of absence, and career development.
- Implement required digital identity and access measures, monitoring performance of the employees
- Provide support and guidance on executing a tool achieving and maintaining compliance.
- Responsible for managing the clients email inbox, translating language from English to Dutch.
- Responsible for controlling email dispatch to the rest of the team.
Procurement Operation Specialist - Dutch
IBM, Global Business Services
07.2015 - 06.2018
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
Project Manager
Probis Nederland
12.2009 - 11.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
Vocational Education And Training - Engineering & Technology
Roc Friesland College
AH Leeuwarden, Netherlands01.2012
Bachelor of Science - Retail Management
Drenthe College
01.1997
Skills
- Empathy and patience
- Strong Organization
- Policy Adherence
- Customer Engagement
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Team Collaboration
- Critical Thinking
- Time Management
Additional Information
Place of Birth: Tilburg, The Netherlands
Nationality: Dutch
Marital Status: Married (13A Visa)
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hobbies and Interests
- Buying, restoring and selling classic cars.
- Car racing
- Tourism
Websites
References
Available upon request
Certification
- Management Training
- Business Communication
Timeline
Cruise Reservation Officer - Dutch
Probe Cx
08.2023 - 05.2024
Customer Protection Analyst - Dutch
Entain PLC
08.2022 - 08.2023
Computer Helpdesk Technician - Dutch
Stefanini IT Solutions
12.2021 - 08.2022
HR Case Manager - Dutch
IBM, Global Business Services
07.2018 - 08.2021
Procurement Operation Specialist - Dutch
IBM, Global Business Services
07.2015 - 06.2018
Project Manager
Probis Nederland
12.2009 - 11.2014
Vocational Education And Training - Engineering & Technology
Roc Friesland College
Bachelor of Science - Retail Management
Drenthe College
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsAccomplishments
- Achieved 100% result through effectively helping with procuring products within target market
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Interests
Cooking
Car racing
Culture
People
Beach
Motorbike riding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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