Jasmel Lacosta
Business Unit Head
Taguig, Metro Manila,National Capital Region
Summary
Proven leader with extensive experience at Samsung Electronics Philippines Corporation, adept in operations management and fostering teamwork. Streamlined processes for efficiency, significantly enhancing profitability and customer satisfaction. Excels in leveraging business analysis and collaborative leadership to achieve strategic objectives, with a track record of negotiating growth-supportive contracts and implementing innovative customer service solutions.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Business Unit Head
Samsung Electronics Corporation
Taguig Fort Bonifacio Metro Manila
11.2022 - Current
- Collaborated closely with senior executives on corporate strategy development, aligning business unit objectives with overall company vision and mission.
- Streamlined operations for efficiency and cost reduction, leading to increased profitability.
- Established clear performance metrics for team members that aligned with overarching company goals.
- Negotiated advantageous contracts with vendors, suppliers, and partners to support business growth while maintaining cost control measures.
Channel Sales Head
Samsung Electronics Phils Corp
04.2019 - 11.2022
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
Key Account Manager
Samsung Electronics Phils Corporation
09.2015 - 04.2019
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Service B2B Head
Samsung Electronics Phils Corporation
12.2012 - 09.2015
- Spearheaded process improvements that led to increased productivity without sacrificing service quality or customer satisfaction.
- Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff members.
- Championed innovative solutions to address customer needs, leading to increased product offerings and revenue streams.
- Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.
Senior Market Analyst
Sharp Phils. Corporation
11.2007 - 12.2012
- Established strong relationships with key industry players, leveraging these connections to gain exclusive insights into market trends.
- Evaluated promotional campaign effectiveness by tracking performance metrics and making strategic adjustments when necessary.
- Collaborated with cross-functional teams to ensure alignment of marketing initiatives with overall business objectives.
- Strengthened brand positioning through a deep understanding of target audience demographics and preferences.
Service Manager
Sharp Phils Corporation
11.2004 - 11.2007
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Customer Care Sr. Supervisor
Sharp Phils. Corporation
11.2000 - 11.2004
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Education
Bachelor of Arts - Major In English
Holy Angel University
Angeles City, Pampanga 03.1987 - 03.1991
Skills
Operations Management
Business Analysis
Key Performance Indicators
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Team Leadership
Multitasking Abilities
Customer Service Management
Customer Relations
Decision-Making
Self Motivation
Time management abilities
Human Resources Management
Organizational Development
Timeline
Business Unit Head
Samsung Electronics Corporation
11.2022 - Current
Channel Sales Head
Samsung Electronics Phils Corp
04.2019 - 11.2022
Key Account Manager
Samsung Electronics Phils Corporation
09.2015 - 04.2019
Service B2B Head
Samsung Electronics Phils Corporation
12.2012 - 09.2015
Senior Market Analyst
Sharp Phils. Corporation
11.2007 - 12.2012
Service Manager
Sharp Phils Corporation
11.2004 - 11.2007
Customer Care Sr. Supervisor
Sharp Phils. Corporation
11.2000 - 11.2004
Bachelor of Arts - Major In English
Holy Angel University
03.1987 - 03.1991