Janseen Comahig

• Reviewed and reports individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Evaluated success of fraud detection systems to identify areas for improvement.
• Tracked fraud cases and monitored trends to develop strategies for prevention.

• Reviewed and reports individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Worked with third-party vendors to access and analyze data and systems.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

Train and coach new hired specialist of Fraud Call Center processes.

Train and coachnew hired specialist of Fraud Call Center processes.

Responsible for securing customer's financial accounts and reports any suspicious and unusual transactions that may be risky to the bank and the customers.