Lanielyn Dela Cruz

Highly motivated and results-oriented professional with experience in customer service, fraud and claims investigation, engineering support, and training, I possess a diverse skill set that I believe is well-suited to the flexibility and demands of freelance work.

My current role as a Fraud and Claims Operations Representative at Wells Fargo has provided me with invaluable experience in investigating fraudulent activity, analyzing data to identify trends, communicating with customers regarding sensitive information, resolving complex issues and adhering to strict compliance regulations. This experience has significantly strengthened my analytical, problem-solving, and communication skills, and has instilled in me a strong attention to detail and a commitment to accuracy.

Prior to this, my experience at Wells Fargo and Truist Bank honed my abilities in customer communication, problem-solving, and efficient task management. I am adept at handling inquiries, resolving issues, and ensuring client satisfaction. Furthermore, my background in engineering Aide and Architect's Assistant, has equipped me with strong analytical , technical, and organizational skills.

My experience training coordinators and technicians for Smartmatic demonstrates my ability to communicate effectively with diverse groups, adapt to different learning styles, and impart complex information clearly. This experience, combined with my strong communication skills (both written and verbal), makes me confident in my ability to handle a variety of freelance tasks including data entry, virtual assistance, technical writing, customer support, and fraud analysis.

I am a quick learner, highly adaptable, and comfortable working independently. My commitment to excellence and my passion for delivering high-quality work make me a valuable asset to any project.

I am eager to learn more about freelance opportunities that align with my skills and experience.

Career Service Professional Eligibility