Jannelie Bughaw
Pasay, Metro Manila
Summary
With a strong track record of providing exceptional customer service and technical support, I contributed to improved customer satisfaction and higher first-call resolution rates at Atos IT. My problem-solving skills, adaptability, and expertise in ticket management and remote support enabled me to efficiently resolve complex technical issues.
I bring a passion for technology and a natural aptitude for problem-solving, with a solid foundation in software troubleshooting and hardware setup. My excellent communication skills, combined with a commitment to continuous growth, make me well-equipped to excel in a support role while further developing my technical and customer service expertise.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Atos IT
08.2022 - Current
- Delivered remote support to customers facing technical challenges, guiding them through step-by-step solutions with professionalism and patience.
- Enhanced customer satisfaction by offering timely and precise technical assistance for a range of software and hardware issues.
- Tackled complex technical problems using effective troubleshooting methods, significantly improving the user experience.
- Maintained in-depth knowledge of company products, ensuring accurate and reliable information was always provided to customers.
- Utilized ticketing systems to efficiently manage and process support requests and actions.
- Increased first-call resolution rates by leveraging strong problem-solving skills and extensive product knowledge.
Web Developer Intern, HTTP
YAHSHUA Outsourcing Worldwide Inc
02.2022 - 04.2022
- Learned how to develop websites using Python programming language and Django as the web framework.
- Designed UI for websites
- Underwent email basic training
- Enhanced website performance by optimizing HTML, CSS, and JavaScript code.
Education
Bachelor of Science - Information Technology
Bukidnon State Universtity
Province Of Bukidnon07-2022
Senior High Diploma -
STI Valencia
Valencia City, Bukidnon03-2018
High School Diploma -
Central Bukidnon Institute
Valencia City, Bukidnon03-2016
Skills
- Customer service expert
- Application support
- Technical issues analysis
- Service support
- Access issue resolution
- Ticket management
- Remote Support
- Software Installation
- Problem-solving abilities
- Reliability
- Professionalism
- Adaptability
Timeline
Technical Support Representative
Atos IT
08.2022 - Current
Web Developer Intern, HTTP
YAHSHUA Outsourcing Worldwide Inc
02.2022 - 04.2022
Bachelor of Science - Information Technology
Bukidnon State Universtity
Senior High Diploma -
STI Valencia
High School Diploma -
Central Bukidnon Institute
Similar Profiles
Pranjali DeshpandePranjali Deshpande
Associate Consultant at Atos ITAssociate Consultant at Atos IT
Manjit SarmahManjit Sarmah
SAP S4 Hana Service Delivery Manager at ATOS-SYNTEL (Renamed as Eviden- An ATOS Business)SAP S4 Hana Service Delivery Manager at ATOS-SYNTEL (Renamed as Eviden- An ATOS Business)
BARATH ABARATH A
Systems Engineer at ATOS Global IT Solutions And Services PrivateSystems Engineer at ATOS Global IT Solutions And Services Private