Janna Marie Ortiz

● Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvement

● Ensure procedures and regulations are enforced

● Lead team briefing, weekly meeting with staff, regular meeting on team performance

● Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction Improve internal processes between the hub and the rest of the Operations team, in order to improve

• Handling of Administrative work, monitoring of remittances, creation and accuracy checking of reverse billing, and validation of PCF expenses
• Organize hub workflow and Balance tasks delegated to team members to ensure they can function efficiently and effectively
• Conduct daily shift briefing with riders and team members to cascade important reminders and resolve issues and concerns
• Oversee hub operations and ensure KPIs is hit
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Service Level Agreement (SLA) with client is maintained

• Attended training courses to build understanding of processes, techniques, and industry.
• Learned new materials, processes, and programs quickly.
• Supported departmental tasks to increase understanding of industry processes.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.