Descartes Aljex
Hi, I’m
Janine SADONGDONG
Logistics Coordinator
Calasiao,Pang.
Summary
Logistics coordinator with 4+ years of experience in supply chain operations. Known for reliability, adaptability, and a proactive approach to problem-solving. Skilled at managing priorities in fast-paced environments while driving efficiency and supporting continuous improvement.
Overview
4
years of professional experience
Work History
Synergy Freight
Customer Success Manager
06.2024 - Current
Job overview
- Managed customer accounts and transportation operations.
- Built and maintained strong customer relationships through proactive communication.
- Provided shipment updates, freight quotes, and service recommendations.
- Coordinated with carriers and cross-functional teams to ensure seamless execution.
- Ensured on-time deliveries and high levels of customer satisfaction.
- Resolved operational issues, shipment exceptions, and service disruptions.
- Managed customer inquiries and escalations with timely resolution.
- Monitored load performance and proactively mitigated delays.
- Identified process improvements to enhance operational efficiency and accuracy.
- Ensured compliance with customer requirements and service expectations.
- Logistics coordinator with 4+ years of experience in supply chain operations.
- Known for reliability, adaptability, and a proactive approach to problem-solving.
- Skilled at managing priorities in fast-paced environments while driving efficiency and supporting continuous improvement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Globex solutions
Carrier sales dispatch
01.2024 - 06.2024
Job overview
- Booked and planned loads for owner-operators, securing competitive rates for 53' dry vans, straight box trucks, FTL, LTL, and partial shipments.
- Monitored driver locations and provided timely shipment updates to brokers, ensuring on-time pickup and delivery performance.
ISSA Logistics
Logistics Coordinator
04.2022 - 12.2023
Job overview
- Monitor tendered loads received via email.
- Build loads in the Transportation Management System (TMS).
- Input/Update load details and status in load tracking sheets.
- Assign and dispatch drivers to available loads.
- Book replacement loads for cancelled shipments.
- Track and trace drivers and provided shipment updates to customers.
- Resolving pick up/delivery delays or transportation issues.
- Check and document empty trailers at the yard.
- Review and verify BOLs, PODs, and shipment documentation.
- Calculate detention, layover, TONU, and other accessorial charges.
- Shipment tracking & monitoring.
- Carrier & Customer Communication.
- Transportation Management Systems.
- Documentation (BOLs, PODs, ETC..).
- Freight scheduling and dispatching.
- Supply Chain Operations.
Education
Pangasinan State University
Bachelor of Secondary Education from Social Studies
12.2023
University Overview
Skills
- Shipment tracking & monitoring
- Carrier & Customer Communication
- Transportation Management Systems
- Documentation (BOLs, PODs, ETC)
- Freight scheduling and dispatching
- Supply Chain Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
DAT Freight & Analytics
Priority1: LTL, Truckload and Expedited Freight
Sylectus
Motive: All-in-One Fleet Management & Driver Safety Platform
PCS Software
Alvys
Trucker tools
Go Select TMS
Timeline
Customer Success Manager
Synergy Freight
06.2024 - Current
Carrier sales dispatch
Globex solutions
01.2024 - 06.2024
Logistics Coordinator
ISSA Logistics
04.2022 - 12.2023
Pangasinan State University
Bachelor of Secondary Education from Social Studies