ROVINIEL ANN ALFARO
Logistics Coordinator
Valenzuela,MN
Summary
Detail-oriented and customer-focused professional with experience in Quality Assurance within Logistics and BPO industries. Skilled in order and shipment tracking, data management, and coordination to ensure timely and accurate processing. Proven ability to resolve issues, maintain records, and provide clear updates while meeting service standards.
Overview
5
5
years of professional experience
Work History
Quality Assurance Associate – Transactional Auditor (BPO)
Asti Business Services Inc
2022.05 - 2025.06
- Identified fraudulent accounts and operational risks through detailed quality reviews.
- Identified fraudulent accounts and operational risks through comprehensive quality reviews, enhancing overall compliance.
- Delivered actionable performance feedback to Team Leaders and Operations Managers, contributing to improved service quality.
- Prepared quality reports and analyzed trends to escalate critical cases for timely resolution, supporting operational excellence.
- Maintained compliance with quality metrics and service level agreements (SLAs).
Quality Assurance Associate (Logistics)
J&T Express
Valenzuela City
2020.08 - 2022.05
- Coordinated resolution of delayed, lost, damaged, and exception shipments with customers, delivery riders, and operations teams.
- Coordinated with customers, delivery riders, and operations teams to resolve delayed, lost, damaged, and exception shipments.
- Verified Proof of Delivery (POD) and shipping documentation for accuracy and compliance.
- Processed Return-to-Sender (RTS), damaged, and undelivered parcels, ensuring adherence to operational procedures.
- Prepared daily operational reports and maintained accurate shipment records.
- Collaborated with cross-functional teams to enhance delivery efficiency and elevate customer satisfaction.
- Maintained high data accuracy while managing high-volume logistics operations.
Education
Bachelor of Science - Travel Management
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 2001.04 -
Skills
MS Office & Google Workspace
SLA Compliance
Logistics Coordination
Shipment Tracking & Monitoring
Delivery Operations
Proof of Delivery (POD) Verification
Return-to-Sender (RTS) Processing
Customer and Carrier Coordination
Timeline
Quality Assurance Associate – Transactional Auditor (BPO)
Asti Business Services Inc
2022.05 - 2025.06
Quality Assurance Associate (Logistics)
J&T Express
2020.08 - 2022.05
Bachelor of Science - Travel Management
Our Lady of Fatima University
2001.04 -