Go High Level
Hi, I’m
Janina Ly Labarro
Bacolod
Opportunities Don't happen.You create them.
Chris Grosser
Summary
I am a dynamic and versatile professional with a powerful trifecta of skills: technical support expertise, exceptional customer service acumen, and a knack for executive assistance. With a strong track record in all three areas, I am adept at troubleshooting technical issues, delivering exceptional customer experiences, and seamlessly supporting high-level executives. From solving complex problems to building strong relationships, I thrive in fast-paced environments, always bringing my best to the table. Ready to tackle any challenge with enthusiasm, I am the go-to professional who can handle it all with finesse and a smile.
Overview
4
years of professional experience
Work History
Aligning LLCConnecticut
Virtual Assistant
04.2022 - 05.2023
Job overview
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed content for blog posts, landing pages, and social media platforms to further marketing endeavors.
- Used editing and graphic design tools to create content and visuals for social channels.
- Managed daily invoices, reports, and proposals.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Took detailed notes in meetings and disseminated information afterward.
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Coordinated meetings and work schedules for staff teams and executives.
- Revised and maintained amaster calendar to coordinate meetings across multiple time zones.
ConcentrixBacolod
Customer Service Associate
08.2020 - 02.2022
Job overview
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Created travel itineraries and made adjustments to meet client specifications.
Teletech Bacolod
Technical Support Representative
11.2018 - 04.2020
Job overview
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
La Consolacion CollegeBacolod City, Philippines
Bachelor of Arts from Fine Arts Major in Advertising
03.2018
Skills
- Database Management
- Proofreading
- Scheduling
- Mail Management
- Customer Service
- Technical Support
- Business Writing
- Understands Grammar
- Administrative Support Specialist
- Appointment Setting
- Social Media Management
Accomplishments
- Formally recognized for playing an instrumental role in the implementation of cost savings measures.
- Consistently maintained high customer satisfaction ratings.
Additional Information
REFERENCE
Ronitt Art Arguelles
Operations Manager
+639760336174
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
WordPress
Zapier
Canva
Timeline
Virtual Assistant
Aligning LLC
04.2022 - 05.2023
Customer Service Associate
Concentrix
08.2020 - 02.2022
Technical Support Representative
Teletech
11.2018 - 04.2020
La Consolacion College
Bachelor of Arts from Fine Arts Major in Advertising
Social Medias
Instagram: https://www.instagram.com/tired_butgay/
Linkedin: https://www.linkedin.com/in/janina-ly-labarro-748b4b1b0/
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