NICK MICHAEL JAVIER
Teresa,RIZ
Summary
Multitalented Admin/Executive Assistant with over 2 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
14
14
years of professional experience
Work History
Virtual Assistant
ColDesi, Inc.
Tampa, FL
10.2023 - Current
- Maintained a database of client information including contact details, preferences..
- Generated weekly progress reports detailing tasks completed during the week.
- Monitored social media accounts for comments or messages requiring attention.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Handled data entry tasks to help client spend more time on executive commitments.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
Administrative Assistant/Executive Assistant
5 Multimedia LLC
Atlanta
03.2023 - Current
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects
- Delivered optimal administrative, customer service and case management support
- Executed special objectives and projects in response to executive team and board member requests
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
Operations Manager
Cerebrum Design Studio
Quezon
01.2021 - 11.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Motivated and evaluated personnel for performance improvement and goal achievement
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Customer Service Representative/Technical Support/Reports Analyst
Concentrix - Microsoft
Bridgetowne QC
10.2018 - 01.2021
- Provided technical and customer service support to clients in a warm and delightful manner while maintaining professionalism
- Ensured all KPI targets are met
- Ensured that all tickets and cases that are within the critical policy and procedure are escalated to higher support
- Generated, managed, sent, and presented daily reports to company executives
- Analyzed data using statistical techniques; implemented and maintained databases, gathered data from primary and secondary sources, identified, analyzed, and interpreted trends from the data
- Analyzed all the data and then determined the best way to represent it visually to managers and stakeholders
- Ensured quality assurance of all processes and documentation and identify Key Performance Indicators (KPIs)
- Created excel reports of scores from Agent level, Team Level, Line of Business Level from scratch.
Customer Service Representative
Sykes Philippines - Google
Makati
06.2016 - 05.2017
- Handled a large number of incoming phone calls
- Identified and assessed customers’ needs to achieve satisfaction
- Cultivated long-lasting connections and trust with client accounts through transparent and active communication
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Complied with communication protocols, rules, and regulations.
Senior Represenment Analyst I/Risk Management Analyst II
JPMorgan Chase & Co.
BGC
08.2014 - 05.2016
- Investigated fraud activities that were reported and determined re-billed and chargeback cases
- Conducted re-bill clients if fraud claim was deemed invalid, chargeback merchants if valid
- Strictly followed visa and master card regulations
- Called clients to gather additional information necessary for investigation
- Kept track of pending cases and followed-up clients on decision made.
I.T Helpdesk II
Stefanini Philippines
Makati
11.2013 - 07.2014
- Provided support to Architects, Engineers, IT, Analyst through phone, email, and chat
- Prepared schedule and sent Internal IT for Hardware repairs
- Managed and tracked tickets/cases from the ticketing system
- Provided assistance and overall support for Network, Software, and Hardware
- Provided remote assistance when using SAP and Registry Edit.
Customer Service Representative
Telus International Philippines
BGC
07.2010 - 01.2012
- Provided assistance, customer service, and technical support for 3 customers simultaneously
- Credited any missing item and currencies for valid claims
- Managed bug reports and forward to Developer Team.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Bachelor of Science - Nursing
World Citi Colleges
Skills
- Meeting Planning
- Technical Support
- Quality Control
- Risk Management
- Project Oversight
- Database Management
- Staff Management
- Social Media Management
- Office Management
- Customer Service
- Administrative Support
- Spreadsheet Tracking
- Excel Spreadsheets
- Employee Training and Development
- Report Analysis
- Executive Support
- Project Management
- Calendar Management
Timeline
Virtual Assistant
ColDesi, Inc.
10.2023 - Current
Administrative Assistant/Executive Assistant
5 Multimedia LLC
03.2023 - Current
Operations Manager
Cerebrum Design Studio
01.2021 - 11.2022
Customer Service Representative/Technical Support/Reports Analyst
Concentrix - Microsoft
10.2018 - 01.2021
Customer Service Representative
Sykes Philippines - Google
06.2016 - 05.2017
Senior Represenment Analyst I/Risk Management Analyst II
JPMorgan Chase & Co.
08.2014 - 05.2016
I.T Helpdesk II
Stefanini Philippines
11.2013 - 07.2014
Customer Service Representative
Telus International Philippines
07.2010 - 01.2012
Bachelor of Science - Information Technology
Our Lady of Fatima University
Bachelor of Science - Nursing
World Citi Colleges
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