Janice Deramas

Directed utilization of a simulation tool aimed at optimizing job performance among team members.

• Coordinated daily operations to ensure efficient workflow and adherence to company standards.
• Monitored performance metrics to identify areas for process improvement and efficiency gains.
• Implemented quality assurance measures to maintain service excellence across all operations.
• Utilized data analysis tools to track key performance indicators and inform decision-making strategies.
• Facilitated regular team meetings to discuss objectives, progress, and areas for improvement in operations.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
• Optimized team performance, providing clear guidance and setting achievable goals.

Helped set and manage objectives for quality, productivity and compliance.

• Trained team members on operational procedures and best practices for enhanced productivity.
• Assisted in developing training materials to support new employee onboarding and skill development.
• Collaborated with team members to address operational challenges and streamline processes.
• Improved team efficiency and productivity by restructuring workflow and managing assignments
• Assessed key functionalities of team members upon task assignment by clients.
• Analyzed team workflows and contributed to the formulation of strategies that optimize member productivity.
• Communicated productivity updates to clients and proactively identified challenges faced by team members during task execution.
• Analyzed staffing needs and implemented headcount strategies to achieve consistent 24/7 coverage.

• Collaborated with cross-functional teams to address operational challenges and streamline processes.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Assisted with improving revenue and customer numbers by overseeing implementation of diverse service initiatives.
• Kept team activities in compliance with safety, regulatory and environmental guidelines.
• Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
• Managed high workload with consistent record of achieving deadlines and production targets.
• Adhered to applicable guidelines and requirements, and assisted team in doing same.
• Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
• Provided effective leadership during periods of change or transition within the organization.