Janen Joy Himota
Front Office Assciates/ Sales Team Leader
Panabo
Summary
Sophisticated and results-driven Front Office Associate recognized for delivering exceptional guest and client experiences. Expert in communication, administrative coordination, and multitasking across dynamic and remote environments. Committed to upholding the highest standards of professionalism, efficiency, and service excellence.
Overview
2
2
years of professional experience
3
3
Languages
Work History
VA Team Leader – Sales Team
EatOmega3 MD, USA
08.2025 - 01.2026
- Managed sales team focused on promoting snack products to private schools, public schools, and corporations. Conducted cold outreach through calls and emails to expand client base. Oversaw team operations, monitored performance metrics, and ensured achievement of sales targets. Delivered guidance and support to enhance team productivity and effectiveness.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Front Office Associates
SotoGrande Davao Hotel
02.2025 - 07.2025
- Displayed strong customer service skills while overseeing daily front desk functions, responding to guest inquiries, managing billing processes, and upholding organized and effective front office procedures.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
Front Office Associates / Food Attendant
QuestPlus Conference Hotel, Clark
05.2024 - 08.2024
- Ensured exceptional service by directing guest check-ins, reservations, and payments at front desk while aiding food and beverage operations including order processing, guest interaction, and sustaining dining area standards.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
Bachelor of Science - International Tourism Management
Joji Ilagan International School
01-2024
Highschool - Humanities and Social Sciences
University of Mindanao
01-2021
Skills
Customer Service
Multitasking
Hospitality
Problem-solving
Teamwork and collaboration
Team motivation
People management
Awards
May - July 2024 | QuestPlus Conference Hotel Clark, Angeles City - Outstanding Performance as Best Server and Food Attendant OJT, March - June 2025 | SotoGrande Davao Hotel - Recognized for Delivering Exceptional Service as a Front Office Associate
Timeline
VA Team Leader – Sales Team
EatOmega3 MD, USA
08.2025 - 01.2026
Front Office Associates
SotoGrande Davao Hotel
02.2025 - 07.2025
Front Office Associates / Food Attendant
QuestPlus Conference Hotel, Clark
05.2024 - 08.2024
Highschool - Humanities and Social Sciences
University of Mindanao
Bachelor of Science - International Tourism Management
Joji Ilagan International School