Jamie Marie Canlas
Manila, Metro Manila
Summary
Dedicated and detail-oriented professional with one year of experience in team leadership and virtual administrative support. Demonstrates strong capabilities in task management, team coordination, and delivering efficient support in dynamic, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Leader VA
Interclique Solutions
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Flash Sale Coordinator
Teleperformance
02.2023 - 05.2024
- Coordinated and managed end-to-end execution of flash sale campaigns, driving a significant increase in sales and customer engagement within limited timeframes.
- Worked cross-functionally with marketing, merchandising, and operations teams to ensure smooth execution and alignment of flash sale strategies.
- Analyzed previous sales data to identify customer preferences, trends, and optimal sale times for future promotions.
- Oversaw the creation and scheduling of flash sale content, including product listings, email campaigns, and social media promotion.
Chatbot AI
Teleperformance
10.2022 - 01.2023
- Developed and deployed AI-powered chatbots to enhance customer engagement, support, and automation for various business functions, including sales, customer service, and technical support.
- Analyzed chatbot metrics, including engagement rates, response time, and issue resolution, to provide actionable insights for optimization.
Promo Admin
Teleperformance
09.2021 - 09.2022
- Coordinated and managed promotional campaigns, ensuring smooth execution from concept to delivery, including tracking timelines, budgets, and vendor relationships.
- Maintained and updated promotional schedules, overseeing the production and distribution of promotional materials (digital and print).
Bench Marking
Teleperformance
05.2021 - 08.2021
- Conducted benchmarking studies to identify industry best practices and incorporate them into internal processes as appropriate.
- Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.
Customer Service Representative
Teleperformance
09.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Business in Sales And Management
Kingston International College
SingaporeSkills
- Active listening
- Task prioritization
- Multitasking Abilities
- Time management
- Organizational skills
- Goal setting
Timeline
Team Leader VA
Interclique Solutions
08.2024 - Current
Flash Sale Coordinator
Teleperformance
02.2023 - 05.2024
Chatbot AI
Teleperformance
10.2022 - 01.2023
Promo Admin
Teleperformance
09.2021 - 09.2022
Bench Marking
Teleperformance
05.2021 - 08.2021
Customer Service Representative
Teleperformance
09.2020 - 04.2021
Associate of Science - Business in Sales And Management
Kingston International College