Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Marie Canlas

Manila, Metro Manila

Summary

Dedicated and detail-oriented professional with one year of experience in team leadership and virtual administrative support. Demonstrates strong capabilities in task management, team coordination, and delivering efficient support in dynamic, fast-paced environments.

Overview

5
5
years of professional experience

Work History

Team Leader VA

Interclique Solutions
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Flash Sale Coordinator

Teleperformance
02.2023 - 05.2024
  • Coordinated and managed end-to-end execution of flash sale campaigns, driving a significant increase in sales and customer engagement within limited timeframes.
  • Worked cross-functionally with marketing, merchandising, and operations teams to ensure smooth execution and alignment of flash sale strategies.
  • Analyzed previous sales data to identify customer preferences, trends, and optimal sale times for future promotions.
  • Oversaw the creation and scheduling of flash sale content, including product listings, email campaigns, and social media promotion.

Chatbot AI

Teleperformance
10.2022 - 01.2023
  • Developed and deployed AI-powered chatbots to enhance customer engagement, support, and automation for various business functions, including sales, customer service, and technical support.
  • Analyzed chatbot metrics, including engagement rates, response time, and issue resolution, to provide actionable insights for optimization.

Promo Admin

Teleperformance
09.2021 - 09.2022
  • Coordinated and managed promotional campaigns, ensuring smooth execution from concept to delivery, including tracking timelines, budgets, and vendor relationships.
  • Maintained and updated promotional schedules, overseeing the production and distribution of promotional materials (digital and print).


Bench Marking

Teleperformance
05.2021 - 08.2021
  • Conducted benchmarking studies to identify industry best practices and incorporate them into internal processes as appropriate.
  • Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.

Customer Service Representative

Teleperformance
09.2020 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Business in Sales And Management

Kingston International College
Singapore

Skills

  • Active listening
  • Task prioritization
  • Multitasking Abilities
  • Time management
  • Organizational skills
  • Goal setting

Timeline

Team Leader VA

Interclique Solutions
08.2024 - Current

Flash Sale Coordinator

Teleperformance
02.2023 - 05.2024

Chatbot AI

Teleperformance
10.2022 - 01.2023

Promo Admin

Teleperformance
09.2021 - 09.2022

Bench Marking

Teleperformance
05.2021 - 08.2021

Customer Service Representative

Teleperformance
09.2020 - 04.2021

Associate of Science - Business in Sales And Management

Kingston International College
Jamie Marie Canlas