GOOGLE WORKSPACE
RONALD SEGUANCIA
Admin Virtual Assistant/CSR
Alcala
Summary
Results-driven and adaptable professional with a strong foundation in the BPO industry, seamlessly transitioning from customer service representative (CSR) and technical support representative (TSR) roles to a versatile virtual assistant. Demonstrating proficiency in a range of skills, including scheduling meetings, managing customer relations, and orchestrating email and text campaigns, I excel at delivering exceptional service and driving operational efficiency. With meticulous attention to detail and a proactive approach to problem-solving, I am committed to exceeding expectations and contributing to organizational success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Admin VA/CSR
TALENTPOP
10.2023 - 03.2024
- Provide prompt and courteous customer support via phone, email, and chat channels.
- Assist customers with inquiries, product information, order status, and issue resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain up-to-date knowledge of company products, services, and policies.
- Escalate complex issues to appropriate departments for further investigation and resolution.
- Perform data entry and update customer information in the company database.
- Collaborate with other team members to achieve departmental goals and objectives.
- Follow established procedures and protocols to ensure compliance with company policies and regulations.
- Proactively identify opportunities for process improvement and efficiency gains.
Virtual Personal Administrative Assistant
Inspired Funding LLC.
07.2022 - 09.2023
- Facilitate the scheduling of meetings and appointments, ensuring seamless coordination for customers and clients.
- Transmit timely schedules and updates to customers, ensuring clarity and professionalism in communication.
- Conduct proactive outreach to clients through both calls and texts, fostering strong rapport and engagement.
- Maintain and organize appointment calendars with precision, ensuring efficient time management and prioritization.
- Foster clear and effective communication with clients via text and email, addressing inquiries and providing necessary updates promptly.
- Coordinate with clients to procure essential documents and information, streamlining processes for enhanced efficiency.
- Cultivate potential leads by orchestrating email and text campaigns, leveraging strategic communication to nurture relationships.
- Remain accessible to customers, primarily through text and calls, promptly addressing concerns and inquiries to uphold exceptional service standards.
- Actively participate in meetings, attentively listening and taking comprehensive notes to facilitate follow-up actions.
- Proactively seek positive feedback from customers, leveraging insights to enhance service delivery and client satisfaction.
- Facilitate the onboarding process for new employees, ensuring a smooth transition and a comprehensive understanding of roles and responsibilities.
SUBJECT MATTER EXPERT
TELUS INTERNATIONAL
10.2021 - 06.2022
- Providing knowledge, resources and information to support agents
- Address customer concerns accurately and timely.
- Strategic Call Audit & Coaching: With a keen eye for detail, conduct thorough call audits and surveys, offering valuable insights and constructive feedback to agents
- Through targeted coaching and guidance, I identify areas of improvement and empower team members to enhance their performance, ultimately driving excellence in customer interactions.
- Show a comprehensive knowledge of products and services and their competitive advantages through continued self-improvement and following quality standards.
TECHNICAL SUPPORT SPECIALIST
VXI GLOBAL
09.2019 - 10.2021
- Actively listen to customers to understand their problems or concerns.
- Answer customer calls to give step-by-step guidelines on how to solve a technical problem.
- To ensure timely resolution, track and record client complaints using a ticketing system.
- Explain highly technical details to customers using simple, understandable terms.
- Maintain an up-to-date knowledge of company products and services.
- To reduce technical difficulties, inform customers about the features of our products and services.
- Follow up with clients to make sure their problems are fully fixed.
Education
Bachelor of Hotel and Restaurant Management -
MALLIG PLAINS COLLAGES
Mallig, IsabelaSkills
Software
MICROSOFT OFFICE
CALENDLY
META APPS
GORGIAS
ZENDESK
RECHARGE
SHOPIFY
RINGCENTRAL
ASANA
SALESFORCE
NOTION
SLACK
ZOOM
Timeline
Admin VA/CSR
TALENTPOP
10.2023 - 03.2024
Virtual Personal Administrative Assistant
Inspired Funding LLC.
07.2022 - 09.2023
SUBJECT MATTER EXPERT
TELUS INTERNATIONAL
10.2021 - 06.2022
TECHNICAL SUPPORT SPECIALIST
VXI GLOBAL
09.2019 - 10.2021
Bachelor of Hotel and Restaurant Management -
MALLIG PLAINS COLLAGES
Tools Used
- GOOGLE WORKSPACE
- MICROSOFT OFFICE
- Slack
- Telegram
- Discord
- Flock
- ASANA
- Salesforce
- Hubspot
- MailChimp
- Canva
- Google Ads
- Zoom
- Webex
- RingCentral
- Gorgias
- Shopify
- ReCharge
- Amazon
- Zendesk
- META APPS
Additional Trainings
Your VA Buddy
Amazon and Shopify Training
April, 2020
TalentPop
Shopify with Gorgias and Zendesk Training
October, 2023
Kurso.Ph
Social Media Management Copywriting
Facebook Ads
November, 2023
Tools Used
- GOOGLE WORKSPACE
- MICROSOFT OFFICE
- Slack
- Telegram
- Discord
- Flock
- ASANA
- Salesforce
- Hubspot
- MailChimp
- Canva
- Google Ads
- Zoom
- Webex
- RingCentral
- Gorgias
- Shopify
- ReCharge
- Amazon
- Zendesk
- META APPS
Additional Trainings
Your VA Buddy
Amazon and Shopify Training
April, 2020
TalentPop
Shopify with Gorgias and Zendesk Training
October, 2023
Kurso.Ph
Social Media Management Copywriting
Facebook Ads
November, 2023
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