Jane Leila Cambangay
San Miguel, Bohol,Philippines
Summary
Adaptable and friendly guest services professional offering 8 years of experience in administrative support and event handling in the hospitality industry. With demonstrated success in optimizing policies, coordinating events, administrative duties, and managing guest services operations. Well-versed in handling VIP guests and groups. Seeking to apply proven skills to increase efficiency in office management. Motivated to learn, grow and excel.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Director of Banquet Sales
Marco Polo Plaza
Cebu City, Philippines
08.2019 - 10.2020
- Headed and supervised a team of four with excellent performance evaluation leading to their individual promotions
- Managed revenue forecast in budget formulations for daily, weekly and monthly monitoring
- Negotiated terms of service to external vendors for showroom details, which lowered the costs by 30% while improving lead conversion by 2%
- Developed new normal protocols for events and implemented internal procedures to maximize teamwork and efficiency
- Worked with the revenue and marketing department in analyzing target market and development of future campaigns
Banquet Sales Manager
Marco Polo Plaza
Cebu City, Philippines
10.2018 - 07.2019
- Promoted within 9 months for exceeding goals and supporting the company objectives
- Attracted new clientele and developed customer relationships by hosting product and service-focused events
- Augmented rewards program, boosting customer retention to 15%
- Maintained good relationship with external vendors to deliver innovative and memorable events
Banquet Sales Executive
Marco Polo Plaza
Cebu City, Philippines
03.2016 - 09.2018
- Championed use of guest’s feedback, raised customer satisfaction scores by 30%
- Networked at events and by phone to expand business profits and revenues
- Spearheaded corporate, government and VIP events with 90% positive guest satisfaction ratings
- Maintained good working relationships with event organizers in order to get function bookings, boosting company profits
Administrative Assistant to the Resident Manager
Marco Polo Plaza
Cebu City, Philippines
10.2012 - 02.2016
- Developed and maintained courteous and effective working relationships to two consecutive managers, received 95% positive score in performance evaluations
- Managed calendar, including scheduling multiple daily meetings and speaking engagements
- Coordinated travel arrangements (domestic & international), submission of reports and other correspondence for executive office and other departments
- Supervised day-to-day running of the hotel's Business Center, ensuring high levels of productivity and progression
Administrative Assistant to the Dir. of Food & Bev
Marco Polo Plaza
Cebu City, Philippines
05.2012 - 10.2012
- Provided administrative support to an expat director and six senior managers from different food outlets
- Assisted in menu design for quarterly production
- Managed purchasing information, invoices, entertainment contracts ensuring accurate record keeping
- Organized activities involving F&B staff and interns during monthly town hall meetings; generated positive company feedback
Education
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
Cebu City, Philippines 06.2008 - 03.2012
Skills
Microsoft Office 365
Google Suite
Video Conferencing Software
File-Sharing Systems
Collaboration
Office Management
Flexibility
Business correspondence
Social media knowledge
Event sales
Vendor and contract negotiations
Venue selection
Health, hotel and food service regulations
File management
Transportation and logistics planning
Digital marketing
Vendor relationship management
Event coordination
Timeline
Assistant Director of Banquet Sales
Marco Polo Plaza
08.2019 - 10.2020
Banquet Sales Manager
Marco Polo Plaza
10.2018 - 07.2019
Banquet Sales Executive
Marco Polo Plaza
03.2016 - 09.2018
Administrative Assistant to the Resident Manager
Marco Polo Plaza
10.2012 - 02.2016
Administrative Assistant to the Dir. of Food & Bev
Marco Polo Plaza
05.2012 - 10.2012
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
06.2008 - 03.2012