Jane Leila Cambangay
San Miguel, Bohol,Philippines
Summary
Adaptable and friendly guest services professional offering 8 years of experience in administrative support and event handling in the hospitality industry. With demonstrated success in optimizing policies, coordinating events, administrative duties, and managing guest services operations. Well-versed in handling VIP guests and groups. Seeking to apply proven skills to increase efficiency in office management. Motivated to learn, grow and excel.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Director of Banquet Sales
Marco Polo Plaza
Cebu City , Philippines
2019.08 - 2020.10
- Headed and supervised a team of four with excellent performance evaluation leading to their individual promotions
- Managed revenue forecast in budget formulations for daily, weekly and monthly monitoring
- Negotiated terms of service to external vendors for showroom details, which lowered the costs by 30% while improving lead conversion by 2%
- Developed new normal protocols for events and implemented internal procedures to maximize teamwork and efficiency
- Worked with the revenue and marketing department in analyzing target market and development of future campaigns
Banquet Sales Manager
Marco Polo Plaza
Cebu City , Philippines
2018.10 - 2019.07
- Promoted within 9 months for exceeding goals and supporting the company objectives
- Attracted new clientele and developed customer relationships by hosting product and service-focused events
- Augmented rewards program, boosting customer retention to 15%
- Maintained good relationship with external vendors to deliver innovative and memorable events
Banquet Sales Executive
Marco Polo Plaza
Cebu City , Philippines
2016.03 - 2018.09
- Championed use of guest’s feedback, raised customer satisfaction scores by 30%
- Networked at events and by phone to expand business profits and revenues
- Spearheaded corporate, government and VIP events with 90% positive guest satisfaction ratings
- Maintained good working relationships with event organizers in order to get function bookings, boosting company profits
Administrative Assistant to the Resident Manager
Marco Polo Plaza
Cebu City , Philippines
2012.10 - 2016.02
- Developed and maintained courteous and effective working relationships to two consecutive managers, received 95% positive score in performance evaluations
- Managed calendar, including scheduling multiple daily meetings and speaking engagements
- Coordinated travel arrangements (domestic & international), submission of reports and other correspondence for executive office and other departments
- Supervised day-to-day running of the hotel's Business Center, ensuring high levels of productivity and progression
Administrative Assistant to the Dir. of Food & Bev
Marco Polo Plaza
Cebu City , Philippines
2012.05 - 2012.10
- Provided administrative support to an expat director and six senior managers from different food outlets
- Assisted in menu design for quarterly production
- Managed purchasing information, invoices, entertainment contracts ensuring accurate record keeping
- Organized activities involving F&B staff and interns during monthly town hall meetings; generated positive company feedback
Education
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
Cebu City, Philippines 2008.06 - 2012.03
Skills
Microsoft Office 365
undefinedTimeline
Assistant Director of Banquet Sales
Marco Polo Plaza
2019.08 - 2020.10
Banquet Sales Manager
Marco Polo Plaza
2018.10 - 2019.07
Banquet Sales Executive
Marco Polo Plaza
2016.03 - 2018.09
Administrative Assistant to the Resident Manager
Marco Polo Plaza
2012.10 - 2016.02
Administrative Assistant to the Dir. of Food & Bev
Marco Polo Plaza
2012.05 - 2012.10
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
2008.06 - 2012.03
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