Pinky Pepito
Guest Service Associate
Cebu
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in MS Office applications & POS system. Offering 2-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Marco Polo Plaza Cebu
2022.05 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
On-the-Job Trainee
Marco Polo Plaza Cebu
2021.12 - 2022.04
Education
Food And Beverages Service Course -
Magsaysay Center of Hospitality (MIHCA)
128 Ramos St., Cogon, Cebu City 2001.04 -
Senior High School
University of Cebu
Sanciangko St., Kalubihan, Cebu City03.2021
Skills
- Complaint Handling
- Amenities and accomodations knowledge
- Guest Relations
- Report creation
- Reservation Management
- Data entry proficiency
- Computer Skills
- Detail Oriented
- Professionalism
- Multitasking Abilities
Timeline
Guest Service Associate
Marco Polo Plaza Cebu
2022.05 - Current
On-the-Job Trainee
Marco Polo Plaza Cebu
2021.12 - 2022.04
Food And Beverages Service Course -
Magsaysay Center of Hospitality (MIHCA)
2001.04 -
Senior High School
University of Cebu
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