Pinky Pepito
Guest Service Associate
Cebu
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in MS Office applications & POS system. Offering 2-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Marco Polo Plaza Cebu
05.2022 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
On-the-Job Trainee
Marco Polo Plaza Cebu
12.2021 - 04.2022
Education
Food And Beverages Service Course -
Magsaysay Center of Hospitality (MIHCA)
128 Ramos St., Cogon, Cebu City 04.2001 -
Senior High School
University of Cebu
Sanciangko St., Kalubihan, Cebu City03.2021
Skills
- Complaint Handling
- Amenities and accomodations knowledge
- Guest Relations
- Report creation
- Reservation Management
- Data entry proficiency
- Computer Skills
- Detail Oriented
- Professionalism
- Multitasking Abilities
Timeline
Guest Service Associate
Marco Polo Plaza Cebu
05.2022 - Current
On-the-Job Trainee
Marco Polo Plaza Cebu
12.2021 - 04.2022
Food And Beverages Service Course -
Magsaysay Center of Hospitality (MIHCA)
04.2001 -
Senior High School
University of Cebu
Similar Profiles
Arelis MorelArelis Morel
Night Auditor at Ramada Plaza Marco Polo Beach ResortNight Auditor at Ramada Plaza Marco Polo Beach Resort
Jane Leila CambangayJane Leila Cambangay
Assistant Director of Banquet Sales at Marco Polo PlazaAssistant Director of Banquet Sales at Marco Polo Plaza
Filip WojtkunFilip Wojtkun
Cook and Cook’s Assistant at Pizzeria Marco PoloCook and Cook’s Assistant at Pizzeria Marco Polo