JAMES REINHARD OPLE
MBA CANDIDATE | MARKETING OPERATIONS LEADER | DIGITAL & CONTINUOUS IMPROVEMENT SPECIALIST
Marilao
Summary
Highly accomplished and results-driven MBA Candidate with 6+ years of progressive experience, adept at leading teams, optimizing marketing and operational processes, and leveraging data for strategic decision-making. Proven ability to manage complex workflows, ensure service delivery excellence, and foster cross-cultural collaboration in dynamic, deadline-driven environments. Seeking to apply in-depth knowledge of marketing operations, people development, and continuous improvement to a Marketing Operations Manager role, effectively supporting and enabling design and production teams to achieve superior outcomes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Digital Commerce Specialist
Nestle Business Services
12.2024 - Current
- Managed and optimized digital marketing initiatives, including product information management (Salsify), contributing directly to strategic online presence and data-driven decision-making for projects.
- Cultivated strong international partnerships and facilitated effective communication across diverse cultures, influencing stakeholders to ensure successful project implementation and streamlined workflow.
- Drive continuous improvement and consistently exceeded deliverables, leveraging advanced Excel formula skills for insightful data analysis and comprehensive reporting on digital project performance.
- Contributed to a high-performing team, demonstrating adaptability and cultural intelligence in a challenging international setting, ensuring project success and efficient service delivery.
HR Associate-Coordinator
Nestle Business Services
01.2023 - 01.2024
- Managed end-to-end HR operational processes, including onboarding, training, and performance management, for a large market, demonstrating strong leadership in talent development and people operations.
- Directed the utilization of SAP for effective tracking and management of employee data, maintaining robust data administration critical for operational analysis and reporting.
- Collaborated with cross-functional teams to ensure timely and accurate completion of HR projects, pioneering Job Done Initiatives (JDIs) and One Point Lessons (OPLs) that significantly enhanced process standardization and efficiency (directly transferable to continuous improvement in marketing operations).
- Oversaw workload balancing, transaction assignment, dispatching, and validation of HR cases, ensuring smooth service delivery and efficient resource allocation, akin to managing production pipelines.
Organization Support (Commercial Operations)
Meralco
01.2022 - 01.2023
- Provided comprehensive assistance in resource, logistics, records, and internal process management, demonstrating strong foundational skills in operational oversight and administration.
- Pioneered in overseeing the needs for the expansion and establishment of new buildings, showcasing project management capabilities and ability to anticipate and manage operational demands.
- Fostered a safe and inclusive environment, organizing high-impact events and planning sessions, which involved coordination, communication, and management of various stakeholders.
Billing Operations & Analytics Analyst (General Power)
Meralco
01.2019 - 01.2022
- Led special tasks to enhance team performance through data-driven reports and issue detection, demonstrating strong analytical and problem-solving skills crucial for operational improvement.
- Managed daily operations and provided critical support for post-production and services management, including bill printing, resolution of billing discrepancies, and manual validation, highlighting attention to quality control.
- Functioned as a pioneer user and trainer for Robotics Process Automation (RPA) utilization, significantly improving operational efficiency (demonstrating ability to analyze operations and implement strategies for improvement).
- Adeptly consolidated and delineated extracts for reporting purposes, demonstrating strong analytical and data management capabilities for tracking and analyzing work volume and types.
Education
MBA -
ATENEO GRADUATE SCHOOL OF BUSINESS
Rockwell Makati 09.2022 - Current
Bachelor of Science - MARKETING MANAGEMENT
MEYCAUAYAN COLLEGE
Meycauayan, Province Of Bulacan, Philippines 04.2015 - 01.2019
Skills
Service Delivery Oversight
Production Pipeline Management
Work Intake & Assignment
Workflow Optimization
Quality Control Review
Project Scheduling & Tracking
Volume Analysis & Reporting
Cross-functional Collaboration
Strategic Marketing Support
Best Practices Implementation
Team Leadership
Performance Management
Talent Development
Onboarding & Training
Workload Balancing
Staffing & Capacity Planning
Mentorship
Fostering Teamwork & Trust
Global Team Coordination
Process Analysis & Optimization
Lean Methodologies
Resource & Logistics Management
Internal Process Management
Continuous Improvement Strategies
Data Administration
Issue Recognition & Resolution
Digital Commerce
Product Information Management
Advanced Data Analysis
Robotics Process Automation
Reporting & Dashboards
SAP System Management
Clear & Influential Communication
Stakeholder Management
Relationship Building
Presentations
Written & Oral Communication
Conflict Resolution
Microsoft Office Suite
Power BI
Power Automate
Salsify
SAP
Adobe Creative Suite
Awards
- President's Leadership Award, 04/08/19
- Supreme Student Council Leadership Award, 04/06/19
- Award of Distinction for a Distinctive Performance in Supreme Student Council Service, 04/06/19
- Award of Distinction for being a Diligent Member of Meycauayan College Honor Society, 04/06/19
- 8th Place in the Dean's List for the 1st Semester Academic Year 2018-2019, 01/24/19
- 21st Place in the Dean's List for the 2nd Semester Academic Year 2017-2018, 07/27/18
Timeline
Digital Commerce Specialist
Nestle Business Services
12.2024 - Current
HR Associate-Coordinator
Nestle Business Services
01.2023 - 01.2024
MBA -
ATENEO GRADUATE SCHOOL OF BUSINESS
09.2022 - Current
Organization Support (Commercial Operations)
Meralco
01.2022 - 01.2023
Billing Operations & Analytics Analyst (General Power)
Meralco
01.2019 - 01.2022
Bachelor of Science - MARKETING MANAGEMENT
MEYCAUAYAN COLLEGE
04.2015 - 01.2019