Renee Jane Jacinto
Meycauayan
Summary
Experienced marketer with 7 years of experience handling successful events and projects across Public Relations and Digital Marketing. Skilled in building strong client and stakeholder relationships, managing complex projects, and crafting compelling communications. Proven track record of exceeding expectations and delivering results on time and with room for contingency.
Overview
8
8
years of professional experience
Work History
DIGITAL COMMERCE SPECIALIST
Nestle Business Services
09.2022 - Current
- Provides excellent stakeholder management by responding promptly to inquiries and effective issue handling.
- Reduced time spent on mailbox management after cascading an email signature that writes off each material time spent that enables market to manage requests on a timely manner.
- Prepares monthly and weekly reports for market on key performance indicators such as first time right, total number of requests, and data quality ranking.
- Managed and optimized at least 1200 SKUS for 2023 helping Nestle Australia and New Zealand customer maintenance.
SOCIAL MEDIA LISTENING ANALYST
Nestle Business Services
Meycauayan
07.2021 - 09.2022
- Scored a 15 min engagement time for non critical inquires and a 30 min engagement time for critical sentiments & issue handling.
- Reduced 60 min of time spent on knowledge transfer after creating a "Quick Ready Guide" on how to create a Monthly Operations Review deck.
- Reduced a 130 page Standard Routine to a 30 page updated document on Content Publishing on Nestle's social media channels for efficiency and easier understanding.
- Managed and collaborated with the team assigned with different processes Standard Routine ensuring department's deadline is met with more time for contingency.
PUBLIC RELATIONS SPECIALIST
SM Retail, Inc.
11.2015 - 06.2021
- Spearheaded complex projects, one called "My City, My SM, My Art" handling over all project management. Strategic scheduling made the project successful and loved by national artists that were hosted.
- Creation of 40 press releases for distribution with 1 full page of Milk Tea advertorial promoting SM City Fairview - which holds the record of the highest count of milk teas inside a mall.
- Event coordination, execution & coverage.
Skills
- Strategic project management
- Stakeholder management & effective issue handling
- Social Media Management and Customer Engagement
- Corporate, Social Media, and Copy Writing
Timeline
DIGITAL COMMERCE SPECIALIST
Nestle Business Services
09.2022 - Current
SOCIAL MEDIA LISTENING ANALYST
Nestle Business Services
07.2021 - 09.2022
PUBLIC RELATIONS SPECIALIST
SM Retail, Inc.
11.2015 - 06.2021
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