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Jamela Rivera
Sales Support Specialist
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Sales Support Associate with 2 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Overview
8
8
years of professional experience
Work History
Data Encoder
Nanox Philippines
10.2015 - 01.2018
- Maintained daily production logs of activities and completed work.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Prepared source data for computer entry by compiling and sorting information.
- Provided administrative and clerical support to production staff.
Customer Service Representative /Technical Support Representative
Sutherland Global Services
10.2018 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
Sales Support /Data Entry Clerk
Office Beacon
08.2021 - Current
- Provided exceptional sales support to field producers.
- Generated continuous customer referrals by delivering exceptional sales support.
- Functioned as backup in areas of sales, support and services.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Education
Bachelor of Applied Science in Information Technology - Web Development
AMA Computer Learning Center
Angeles City 04.2001 -
Skills
Customer Order Management
Software
Interests
Sports
Photography
Timeline
Sales Support /Data Entry Clerk
Office Beacon
08.2021 - Current
Customer Service Representative /Technical Support Representative
Sutherland Global Services
10.2018 - 08.2021
Data Encoder
Nanox Philippines
10.2015 - 01.2018
Bachelor of Applied Science in Information Technology - Web Development
AMA Computer Learning Center
04.2001 -
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