Janelle Ann Encarnacion
Virtual Assistant
86 B. Serrano St. 10th Ave., Caloocan City
Summary
Virtual Assistant supporting file organization, document control, and Google Docs and Excel workflows across daily administrative tasks. Keeps information organized, updates records accurately, and helps routines move forward with steady follow-through. Well suited for virtual support work that depends on clean digital files, responsive coordination, and dependable task completion.
Overview
7
7
years of professional experience
Work History
Data Encoder
Outsourced
01.2026 - 07.2026
- Completed 150 data entry tasks weekly across databases and spreadsheets, keeping records organized and current through data entry & encoding.
- Corrected data discrepancies and updated records to improve consistency across company spreadsheets and internal files.
- Maintained confidentiality when handling sensitive information and protected records during routine processing.
- Met daily productivity and accuracy targets while keeping work moving through workflow coordination.
Administrative Assisstant
Aquaflo Pump & Electrical Supply
06.2024 - 01.2026
- Handled 80 administrative tasks weekly to keep daily office operations moving smoothly.
- Performed data entry and encoding with Google Docs and Excel to keep records accurate and current.
- Managed file organization and documentation to support consistent access, tracking, and office continuity.
- Supported daily administrative operations and spreadsheet management to help maintain smooth workflow coordination.
Customer Service Representative
Sutherland Global Services
09.2023 - 03.2024
- Provided customer service across account access, billing issues, and subscription changes for a high-volume contact queue.
- Explained technical fixes in simple steps to improve the customer experience and reduce repeat questions.
- Escalated complex complaints promptly and maintained accurate case notes for follow-up and resolution tracking.
E-Commerce Customer Service & Operations Assisstant
KCJ Marketing
07.2020 - 07.2023
- Managed product listings and routine updates to keep item information accurate and current across channels.
- Provided administrative support through data entry, file organization, and documentation upkeep for day-to-day operations.
- Coordinated with internal teams to track requests, update records, and keep workflow handoffs organized.
Manager
Isogi Authentic Takoyaki - Caloocan
12.2019 - 06.2020
- Managed daily store operations and kept workflow running smoothly across front-of-house tasks.
- Handled customer orders, inquiries, and complaints professionally to maintain a positive service experience.
- Protected product quality standards by checking items before service and addressing issues promptly.
- Managed cash handling with careful transaction tracking and routine accuracy checks.
- Monitored basic inventory to support stock awareness and reduce running shortages.
Customer Service Representative
Concentrix
04.2019 - 10.2019
- Supported customers with product information and resolved order issues across tracking, returns, refunds, and replacements.
- Provided troubleshooting support for electronic gadgets, delivering clear product guidance and practical problem resolution.
- Managed multiple customer chats and emails at once while keeping responses accurate, timely, and professional.
Education
High School Diploma - undefined
St. Mary's Academy of Caloocan City
CALOOCAN CITY03-2016
Skills
- Data entry & encoding
- Administrative support
- File organization & documentation
- Spreadsheet management
- Workflow coordination
- Email & chat support
- Customer service & client handling
- Order processing
- Technical troubleshooting
- Product listing management
Additional Information
AGE: 28
BIRTHDAY: Aug. 21, 1999
Character Reference
- Christine Juachon
09155300035
- Shannen Esteban
09264090976
- Theryn Sun
09761090348
Timeline
Data Encoder
Outsourced
01.2026 - 07.2026
Administrative Assisstant
Aquaflo Pump & Electrical Supply
06.2024 - 01.2026
Customer Service Representative
Sutherland Global Services
09.2023 - 03.2024
E-Commerce Customer Service & Operations Assisstant
KCJ Marketing
07.2020 - 07.2023
Manager
Isogi Authentic Takoyaki - Caloocan
12.2019 - 06.2020
Customer Service Representative
Concentrix
04.2019 - 10.2019
High School Diploma - undefined
St. Mary's Academy of Caloocan City