Jamaica Ramos Maglines
Quezon City
Summary
Experienced Human Resources Officer with background in managing all HR functions, including recruitment, training, payroll and development. Strengths lie in strategic workforce planning and enhancing employee relations. Significant contributions made in improving internal processes and policies to foster a positive work environment. Possess strong negotiation skills and ability to manage multiple tasks simultaneously.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Human Resources Officer
Greenika Enterprises
Quezon City
10.2024 - Current
- Managed employee onboarding processes and documentation for new hires.
- Coordinated training sessions to enhance staff skills and knowledge.
- Assisted in developing and implementing HR policies and procedures
- Managed accurate employee timekeeping and attendance records.
- Computed payroll, including 13th month pay and statutory government benefits.
- Handled employee relations, coordination, and planning of company events.
- Maintained and updated employee 201 and 202 personnel files.
- Prepared and organized company documents and reports.
- Processed government benefits, leave credits, and other employee entitlements.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Conducted exit interviews to gather feedback from departing employees.
- Monitored adherence to employment laws within the organization.
- Provided advice and guidance regarding disciplinary actions when needed.
- Managed employee relations issues such as grievances or complaints.
- Recruited, trained, screened and dismissed employees.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Collaborated with various departments in the organization to identify staffing needs.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
Operations Specialist
Anagenesis Inc.
Quezon City
05.2024 - 09.2024
- Collects, analyze, organize and interpret data into information, building data-driven facts for the company, clients and vendors
- Managing operation daily activities and assess business processes by classifying accounts and recording procedures to ensure that reports are produced with accuracy.
- System monitoring and mapping
- Monitors inquiries and handling emails for incoming concerns from internal and external parties
- Document and generate reports
Property Specialist
Megaworld Corporation
Makati
08.2023 - 01.2024
- Distributed flyers to potential clients to promote properties and generate leads.
- Created and posted property advertisements across various social media platforms.
- Presented property details clearly and professionally to clients.
- Conducted unit tours to showcase property features and amenities
- Conducted market research to identify trends and competitive offerings.
- Communicated with clients to address inquiries and provide support services.
- Assisted in organizing promotional events for new property launches.
- Advertised vacant units through various marketing channels such as newspapers, websites and social media platforms.
Customer Service Representative
Concentrix
Quezon City
07.2021 - 09.2021
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer interactions through inbound and outbound calls.
- Maintained accurate records of customer interactions and transactions.
- Managed to provide a high customer satisfaction by resolving problems and answering inquiries about health and medical concerns.
- Demonstrated active listening skills to understand customer needs thoroughly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Quezon City 06.2019 - 07.2023
San Bartolome High School
Quezon citySkills
- Payroll administration
- Employee relations
- Compliance monitoring
- Recruitment coordination
- Data analysis
- Training facilitation
- Document management
- Problem solving
- Conflict resolution
- Team collaboration
- Employment law
- Report writing
- Compensation and benefits
- Onboarding and training
- Records maintenance
- Performance evaluation
- Workforce planning
Accomplishments
- Principal investigator to a Psychology research presented to faculty of Psychology Department (2022)
- Dean’s lister honoree 2nd semester of 2020 and 1st semester of 2021
- Quezon City hall scholarship recipient (2020)
- Awarded excellence in Philippine politics and governance (2019)
Certification
- Psychology Intern - Provided clinical services to clients to assess psychological issues. Administered standardized physical or psychological tests, Partnered with psychiatrist to initiate, facilitate and moderate counseling group discussions, Provided outreach workshops and lectures to educate local communities, Interpreted research or operational data
- Guidance Counselor Intern - Administering a mental health check-up to every students from grade 3-12, Identified at-risk students to provide support for academic and personal growth
- Human Resources Intern - Sourced, qualified and conducted screening interviews with job candidates, Creates, organized and maintained employee personnel file to keep sensitive data secure
Timeline
Human Resources Officer
Greenika Enterprises
10.2024 - Current
Operations Specialist
Anagenesis Inc.
05.2024 - 09.2024
Property Specialist
Megaworld Corporation
08.2023 - 01.2024
Customer Service Representative
Concentrix
07.2021 - 09.2021
Bachelor of Science - Psychology
Our Lady of Fatima University
06.2019 - 07.2023
San Bartolome High School