JAKE U. TOVERA
Cabin Crew
Blk. 18 Lot 3 Gillian Hills Subd. Brgy 167 Llano, Caloocan City
Summary
To serve the customer right and just, to showcase my skills and abilities with high quality service, skilled multitasker, good teamwork, and willing to take on any task to help team..
Overview
6
6
years of professional experience
Work History
PAGSS Recruitment (On-the-Job Training 600 Hours)
Philippine Airport Ground Support Solutions (PAGSS)
05.2023 - 07.2023
Safety & Security Quality Assurance(600 Hours OJT)
Philippine Airport Ground Support Solutions (PAGSS)
05.2023 - 07.2023
Food Server/ Cashier
Shakey's Philippines
09.2022 - 01.2023
- Kept updated knowledge of menu and promotions.
- Addressed customer complaints quickly and professionally to avoid negative reviews.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers entering store and responded promptly to customer needs.
Service Crew Member (Seasonal)
Cebu Fiesta
12.2017 - 03.2018
- Cooked, prepared and bagged food for customers.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Worked front counter, and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science in Tourism Management
Integrated Innovation And Hospitality Colleges
COLLEGE LEVEL: Novaliches, Quezon City10.2023
Information And Communication Technology(Tech-Voc)
Integrated Innovation And Hospitality Colleges
SENIOR HIGH SCHOOL LEVEL: Novaliches, Quezon City04.2019
Grade 10
Doña Rosario High School
JUNIOR HIGH SCHOOL LEVEL: Novaliches, Quezon City04.2017
Grade 7-Grade 9
Carosucan Norte National High School
JUNIOR HIGH SCHOOL LEVEL: Asingan, Pangasinan03.2016
Carosucan Norte Elementary School
ELEMENTARY LEVEL: Asingan, Pangasinan03.2013
Skills
Can work under-pressure
Computer Proficiency
Good problem solving abilities
Collaboration Talent
Minor in Computer Application: MSWord, Excel, and Powerpoint
Active Listening
Good communication skills, can listen carefully and speak clearly
Time management
Multitasking
WORKSHOPS AND SEMINAR
First Aid Seminar in Villa Alfredo Resort, San Fernando Pampanga
ICT seminar for my Senior High School OJT
Grand Flight Attendant workshops in Lime Hotel Manila
Tanduay Bartending seminar
Coffee Barista seminar
Food and Safety Hygiene seminar
Student Leadership Summit seminar 2023
CERTIFICATIONS
NC II TESDA Bread and Pastry Production Passer
Passenger Handling Operations
Basic Cargo Operations
Ramp and Airside Safety
Customer Service Skills
Essentials of Communication
CHARACTER REFERENCES
Gil Kenneth Dumlao- Optum- Call Center Agent 09125388688
Hazel Sadanguel- MacroAsia- Ground Crew 09957727496
Russel Atalin- Senator Crewing Manila- Seaman 09098484167
Additional Information
PERSONAL DATA:
Date of Birth: August 1. 2000
Place of Birth: Quezon City, Metro Manila
Civil Status: Single
Citizenship: Filipino
Gender: Male
Religion: Catholic
Height: 5'7
Weight: 60 kgs
Timeline
PAGSS Recruitment (On-the-Job Training 600 Hours)
Philippine Airport Ground Support Solutions (PAGSS)
05.2023 - 07.2023
Safety & Security Quality Assurance(600 Hours OJT)
Philippine Airport Ground Support Solutions (PAGSS)
05.2023 - 07.2023
Food Server/ Cashier
Shakey's Philippines
09.2022 - 01.2023
Service Crew Member (Seasonal)
Cebu Fiesta
12.2017 - 03.2018
Bachelor of Science in Tourism Management
Integrated Innovation And Hospitality Colleges
Information And Communication Technology(Tech-Voc)
Integrated Innovation And Hospitality Colleges
Grade 10
Doña Rosario High School
Grade 7-Grade 9
Carosucan Norte National High School
Carosucan Norte Elementary School