Jade Edison Apostol
Client Support Engineer
Imus City
Summary
A technology-oriented individual with a talent for quickly delivering product fixes and troubleshooting technical issues. Confident Customer Support Engineer with expertise in help desk environments, dedicated to assisting customers while promoting efficiency, respect, and patience. Strong understanding of network, communication, and security protocols. Enthusiastic professional consistently providing exceptional service and assistance to clients. Possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Support Engineer
Total Information Management
08.2022 - Current
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered incoming support inquiries via chat, phone and email.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Intern
Appkademiya
02.2022 - 05.2022
- Answered and directed telephone calls to correct staff member.
- Sorted and routed mail and packages to recipients.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Information Technology
Adamson University
08.2018 - 2022.07
Skills
Helpdesk administration
Certification
Nexusguard Certified Security Associate
Timeline
Nexusguard Certified Security Associate
11-2024
Client Support Engineer
Total Information Management
08.2022 - Current
Technical Support Intern
Appkademiya
02.2022 - 05.2022
Bachelor of Science - Information Technology
Adamson University
08.2018 - 2022.07
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