Jade Edison Apostol
Client Support Engineer
Cavite
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication, and security protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Client Support Engineer
Total Information Management
Makati
08.2022 - Current
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered incoming support inquiries via chat, phone and email.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Intern
Appkademiya
Mandaluyong
02.2022 - 05.2022
- Answered and directed telephone calls to correct staff member.
- Sorted and routed mail and packages to recipients.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Information Technology
Adamson University
Manila 08.2018 - 07.2022
Skills
Helpdesk administration
undefinedOnline games
I enjoy playing online games after work. It serves as a relaxing and enjoyable way to unwind, providing a break from the demands of the day and allowing me to engage in an entertaining activity that I find enjoyable.
Timeline
Client Support Engineer
Total Information Management
08.2022 - Current
Technical Support Intern
Appkademiya
02.2022 - 05.2022
Bachelor of Science - Information Technology
Adamson University
08.2018 - 07.2022
Similar Profiles
Chew Oi Yien SoeyChew Oi Yien Soey
Data Entry Specialist at Recall Total Information Management Pte LtdData Entry Specialist at Recall Total Information Management Pte Ltd
Shallan GreenShallan Green
Office Administrator at Total Pest Management / Total Pre PurchaseOffice Administrator at Total Pest Management / Total Pre Purchase
Jose Rheman PerezJose Rheman Perez
Network Security Analyst at Total Information TechnologyNetwork Security Analyst at Total Information Technology