Summary
Overview
Work History
Education
Skills
Languages
Timeline
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J-ANN SAMONLAY

CAGAYAN DE ORO CITY (CAPITAL)

Summary

Adept at resolving technical problems and providing exceptional customer service, I enhanced user satisfaction significantly at Teleperformance through expert network diagnostics and patient guidance. My professionalism and ability to safeguard assets were further demonstrated at Gold Digger Lending Services, showcasing my dual strengths in technical and administrative domains.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Teleperformance
10.2022 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Office Secretary

Gold Digger Lending Services
10.2021 - 08.2022

takes care for the files of the customers


ensuring the payments are intact everyday.


in charge for keeping the collection/money safe.

Education

High School Diploma -

Xavier De Damulog High School
Damulog Bukidnon
03-2008

Skills

  • Customer service expert
  • Network diagnostics
  • Application support
  • Technical issues analysis
  • Professionalism
  • Resolve technical problems

Languages

English
Upper intermediate (B2)

Timeline

Technical Support Representative

Teleperformance
10.2022 - Current

Office Secretary

Gold Digger Lending Services
10.2021 - 08.2022

High School Diploma -

Xavier De Damulog High School

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J-ANN SAMONLAY