IYA MAE TORRANO
Branch Operation Officer
Mandaluyong City,Metro Manila
Summary
At Metropolitan Bank & Trust Company, I spearheaded branch operations, enhancing customer satisfaction and team performance through effective communication and leadership. My strategic approach to banking product sales and operational efficiency led to consistently meeting sales targets and reducing costs, showcasing my ability to blend hard skills like branch operations management with vital soft skills such as staff development.
Overview
11
11
years of professional experience
Work History
Branch Operations Officer
Metropolitan Bank & Trust Company
San Juan City
05.2014 - Current
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Evaluated employee performance regularly, providing constructive feedback designed to help each individual reach their full potential on the job.
- Conducted regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
- Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Coached team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
Education
Bachelor of Science - Business Administration
Baliwag University
Baliuag, Province Of Bulacan, Philippines 04.2001 -
Skills
Branch operations management
Banking product sales
Team leadership
Effective communication techniques
Staff training and development
Timeline
Branch Operations Officer
Metropolitan Bank & Trust Company
05.2014 - Current
Bachelor of Science - Business Administration
Baliwag University
04.2001 -
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