IVY MAE S. SARAJENA
Block 21 ,Lot 4 , Phase 2 , Area 1 Dalagang Bukid St. Nbbs Dagat-Dagatan ,Navotas City
Summary
To Share my knowledge and skills in any field and become an effective and competent employee to the extent of my ability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SOHU EXPERT INTERNATIONAL
12.2024 - 12.2024
Data Entry Clerk
7 PRIMETECH INC
03.2024 - 10.2024
- Verified accuracy of data entered into system to produce error-free reports.
Customers Service Representative
VERTEX DIGITAL ENTERTAINMENT TECHNOLOGIES INC.
11.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled complaints empathetically, enhancing client loyalty.
Customers Service Representative
Nanyang Company
11.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customers Service Representative
Jinshenglong Business Support Inc.
03.2019 - 03.2020
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Agent
Landmark City-Trinoma
11.2018 - 04.2019
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
Sales Clerk
Surplus Marketing Corp.
04.2018 - 09.2018
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Education
ELEMENTARY 2001-2007 -
Dalaon Elementary
Zamboanga Del SurSECONDARY 2007-2010 -
Sacred Heart Diocesan School Inc.
Molave , Zamboanga Del SurCOLLEGE LEVEL June-Dec. 2016 - Hotel Restaurant Management
Access Computer College
Bocaue , BulacanSkills
- Average Computer Skill Can work with minimum supervision
- Quick understanding and easily adjust in a fast pace environment
- Able speak in a friendly way to customer and potential customers, listening to their needs and helping communicate option for them
Certification
Seller for the month of August2018
References
Ms. Roda Aguilando, Store Supervisor, 92-86811
Ms. Princess Budoso , Store Supervisor, 922-9990
Mr. Paulo Zurbano ,Team Leader, 09159531150
Timeline
Customer Service Representative
SOHU EXPERT INTERNATIONAL
12.2024 - 12.2024
Data Entry Clerk
7 PRIMETECH INC
03.2024 - 10.2024
Customers Service Representative
VERTEX DIGITAL ENTERTAINMENT TECHNOLOGIES INC.
11.2021 - 01.2023
Customers Service Representative
Nanyang Company
11.2020 - 09.2021
Customers Service Representative
Jinshenglong Business Support Inc.
03.2019 - 03.2020
Sales Agent
Landmark City-Trinoma
11.2018 - 04.2019
Sales Clerk
Surplus Marketing Corp.
04.2018 - 09.2018
ELEMENTARY 2001-2007 -
Dalaon Elementary
SECONDARY 2007-2010 -
Sacred Heart Diocesan School Inc.
COLLEGE LEVEL June-Dec. 2016 - Hotel Restaurant Management
Access Computer College
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