Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Languages
Interests
Timeline
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IVY GIRL ROSE ESTRADA

IVY GIRL ROSE ESTRADA

Taguig City,00

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Customer service professional prepared for impactful roles. Expertise in managing customer relationships and resolving complex issues. Strong focus on team collaboration and achieving results with reliability and adaptability. Proficient in communication and conflict resolution.

Overview

20
20
years of professional experience

Work History

CSA Email and Voice

Unicity International Inc.
08.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

CSA CHAT/EMAIL/VOICE FOR UK, ANZ AND CA

HelloConnect
08.2022 - 03.2024
  • Handles account deletion following GDPR EU Law
  • Manages customer concerns to maintain positive customer relationships with an organization
  • Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual

CLAIMS ADJUSTER II HEALTH INSURANCE VOICE/EMAIL

Legato Technologies Philippines
08.2019 - 09.2020
  • Responsible for processing and authorizing payment of Medical claims, negotiating bills on an as-needed basis, and monitoring medical bills to ensure there are no errors in billing or items that aren't covered by insurance

CSR CHAT/VOICE BARCLAYS ACCOUNT US

Intelenet Global Services Inc
02.2019 - 08.2019
  • Provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency through online banking

CLAIMS ADJUSTER II GENERAL INSURANCE

Crawford and Broadspire Phils.
03.2016 - 08.2017
  • Investigate insurance claims to determine the extent of insuring a company's liability
  • Handle property claims involving damage to the structures, and/or liability claims involving personal injuries or third-person property damage

CSR CHAT/EMAIL UBER ACCOUNT

Task Us Inc.
08.2015 - 03.2016
  • Handle rider complaints, regarding driver attitude, missing items, and account and payment concerns

CSR CHAT/EMAIL/VOICE FOR ZYNGA ACCOUNT

Telus International Phils.
06.2014 - 08.2015
  • Assist customers by providing game-specific instructions to every quest and account specific

QUALITY SPECIALIST CITIBANK US

West Contact Services Inc.
03.2011 - 06.2014
  • Ensure that agents provide quality service in line with organizational objectives
  • To make sure it will increase the agent's efficiency and help enhance the service to customers

CSR ONLINE MODERATOR, YAHOO DATING SITE

West Contact Services Inc.
02.2006 - 03.2011
  • Review content to make sure every post meets the site's standards, which may include restrictions on hate speech, racism, classism, sexism, and other forms of offensive behavior, content, or writing

Education

BACHELOR OF SCIENCE - SECONDARY EDUCATION

RIZAL TECHNOLOGICAL UNIVERSITY
04.2004

Skills

    • Goal oriented

    • Patience and tolerance

    • Strong work ethic

    • Up-selling and Cross-selling

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Personal Information

Date of Birth: 10/11/83

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)

Interests

Cook, eat, crochet

Timeline

CSA Email and Voice

Unicity International Inc.
08.2024 - Current

CSA CHAT/EMAIL/VOICE FOR UK, ANZ AND CA

HelloConnect
08.2022 - 03.2024

CLAIMS ADJUSTER II HEALTH INSURANCE VOICE/EMAIL

Legato Technologies Philippines
08.2019 - 09.2020

CSR CHAT/VOICE BARCLAYS ACCOUNT US

Intelenet Global Services Inc
02.2019 - 08.2019

CLAIMS ADJUSTER II GENERAL INSURANCE

Crawford and Broadspire Phils.
03.2016 - 08.2017

CSR CHAT/EMAIL UBER ACCOUNT

Task Us Inc.
08.2015 - 03.2016

CSR CHAT/EMAIL/VOICE FOR ZYNGA ACCOUNT

Telus International Phils.
06.2014 - 08.2015

QUALITY SPECIALIST CITIBANK US

West Contact Services Inc.
03.2011 - 06.2014

CSR ONLINE MODERATOR, YAHOO DATING SITE

West Contact Services Inc.
02.2006 - 03.2011

BACHELOR OF SCIENCE - SECONDARY EDUCATION

RIZAL TECHNOLOGICAL UNIVERSITY

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