IVY GIRL ROSE ESTRADA
Taguig City
Summary
Customer service professional prepared for impactful roles. Expertise in managing customer relationships and resolving complex issues. Strong focus on team collaboration and achieving results with reliability and adaptability. Proficient in communication and conflict resolution.
Overview
19
19
years of professional experience
Work History
CSA Email and Voice
Unicity International Inc.
08.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
CSA CHAT/EMAIL/VOICE FOR UK, ANZ AND CA
HelloConnect
08.2022 - 03.2024
- Handles account deletion following GDPR EU Law
- Manages customer concerns to maintain positive customer relationships with an organization
- Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual
CLAIMS ADJUSTER II HEALTH INSURANCE VOICE/EMAIL
Legato Technologies Philippines
08.2019 - 09.2020
- Responsible for processing and authorizing payment of Medical claims, negotiating bills on an as-needed basis, and monitoring medical bills to ensure there are no errors in billing or items that aren't covered by insurance
CSR CHAT/VOICE BARCLAYS ACCOUNT US
Intelenet Global Services Inc
02.2019 - 08.2019
- Provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency through online banking
CLAIMS ADJUSTER II GENERAL INSURANCE
Crawford and Broadspire Phils.
03.2016 - 08.2017
- Investigate insurance claims to determine the extent of insuring a company's liability
- Handle property claims involving damage to the structures, and/or liability claims involving personal injuries or third-person property damage
CSR CHAT/EMAIL UBER ACCOUNT
Task Us Inc.
08.2015 - 03.2016
- Handle rider complaints, regarding driver attitude, missing items, and account and payment concerns
CSR CHAT/EMAIL/VOICE FOR ZYNGA ACCOUNT
Telus International Phils.
06.2014 - 08.2015
- Assist customers by providing game-specific instructions to every quest and account specific
QUALITY SPECIALIST CITIBANK US
West Contact Services Inc.
03.2011 - 06.2014
- Ensure that agents provide quality service in line with organizational objectives
- To make sure it will increase the agent's efficiency and help enhance the service to customers
CSR ONLINE MODERATOR, YAHOO DATING SITE
West Contact Services Inc.
02.2006 - 03.2011
- Review content to make sure every post meets the site's standards, which may include restrictions on hate speech, racism, classism, sexism, and other forms of offensive behavior, content, or writing
Education
BACHELOR OF SCIENCE - SECONDARY EDUCATION
RIZAL TECHNOLOGICAL UNIVERSITY
04.2004
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
Timeline
CSA Email and Voice
Unicity International Inc.
08.2024 - Current
CSA CHAT/EMAIL/VOICE FOR UK, ANZ AND CA
HelloConnect
08.2022 - 03.2024
CLAIMS ADJUSTER II HEALTH INSURANCE VOICE/EMAIL
Legato Technologies Philippines
08.2019 - 09.2020
CSR CHAT/VOICE BARCLAYS ACCOUNT US
Intelenet Global Services Inc
02.2019 - 08.2019
CLAIMS ADJUSTER II GENERAL INSURANCE
Crawford and Broadspire Phils.
03.2016 - 08.2017
CSR CHAT/EMAIL UBER ACCOUNT
Task Us Inc.
08.2015 - 03.2016
CSR CHAT/EMAIL/VOICE FOR ZYNGA ACCOUNT
Telus International Phils.
06.2014 - 08.2015
QUALITY SPECIALIST CITIBANK US
West Contact Services Inc.
03.2011 - 06.2014
CSR ONLINE MODERATOR, YAHOO DATING SITE
West Contact Services Inc.
02.2006 - 03.2011
BACHELOR OF SCIENCE - SECONDARY EDUCATION
RIZAL TECHNOLOGICAL UNIVERSITY
Personal Information
Date of Birth: 10/11/83
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