IVYGIN BACANI
GAGALANGIN, TONDO
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Knowledgeable and dedicated customer service professional with extensive experience in Manning industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
VISA SUPERVISOR
PACIFIC OCEAN MANNING INC
08.2007 - 10.2023
- To process seafarer's travel and visa requirements in accordance with seafarer joining schedule specified by the principal.
- Performs other duties that may be assigned by Line Manager
- Monitored compliance with workplace policies and safety objectives.
- Aligned day-to-day activities with targets set by upper management.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Safeguarded timekeeping and personnel documents to maintain accurate records.
- Conducted evaluations to measure performance and progress of employees.
- Provided one-on-one coaching to improve productivity and skills of employees.
Seafarer Service Representative
Wallem Maritime Services Corporation
03.2000 - 06.2007
- Attends to window transaction such as inquiries, complaints/grievances; releases and/or receive relevant documents from the seafarer service record, TCCC AJSU Booklet, NIS Statement, ID and letter of membership, request of claims, allotment, application form for re –joining crew, AMOSUP endorsement letter and others.
- Checks and prepare seafarer’s monthly SSS, Pag-ibig and Philhealth contributions.
- Prepares certifications of SSS/Pag-ibig/Philhealth premium payments for Medicare or loan purposes.
- Prepares the following accordingly: R-3 Diskette for SSS, RF-1 and R1-A for newly hired seafarers.
- Files original receipt of SSS/Philhealht/Pag-ibig payments, principals membership and specimen cards.
- Prepares/update TCC/AJSU Passbook
- Prepares endorsement letter to AMOSUP.
- Prepares and checks monthly statement of TCCC and AJSU provident fund contribution billed to principals as well as quarterly reports for NIS vessels.
- Prepares and checks monthly quarterly statement of training levy billed to principals.
- Computes of claims leave pay, basic wage, subsistence allowance, severance pay, travel allowance,
- Prepares payment order (PO) and processes of leave pay and seafarers SSS/Philhealth/Pag-ibig Contributions.
- Conduct Accounting module for Pre Departure Orientation Seminar (PDOS)
Education
Bachelor of Business Administration - Management
FAR EASTERN UNIVERSITY
Manila1997
Skills
- Technical support
- Processes and procedures
- Effective Communication
- Complex Problem Solving
- Strategic Planning
- Task Prioritization
- Customer Service
- Training and Mentoring
Additional Information
Character Reference :
- Engr. Elmer A. Pulumbarit
Former President / General Manager
Mobile no. +63 9178525028
Timeline
VISA SUPERVISOR
PACIFIC OCEAN MANNING INC
08.2007 - 10.2023
Seafarer Service Representative
Wallem Maritime Services Corporation
03.2000 - 06.2007
Bachelor of Business Administration - Management
FAR EASTERN UNIVERSITY
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