IVYGIN BACANI

1. **Visa Application Processing**: Overseeing the preparation and submission of visa applications for Marine/ Corporate & Leisure clients traveling internationally. This involves ensuring all necessary documents are collected, completed accurately, and submitted in a timely manner.

2. **Client Consultation**: Advising clients on visa requirements for various countries, including documentation needed, application procedures, and any potential challenges they may face.

3. **Regulatory Compliance**: Staying updated on the latest immigration laws and regulations to ensure compliance and provide accurate information to clients.

4. **Liaison with Embassies and Consulates**: Establishing and maintaining relationships with embassies and consulates to facilitate smoother processing of visa applications and to resolve any issues that may arise.

5. **Tracking Applications**: Monitoring the status of visa applications and keeping clients informed of any updates or changes in their application status.

6. **Problem Resolution**: Addressing and resolving any issues or delays in the visa application process, including handling rejections or additional documentation requests.

7. **Training and Development**: Training staff members on visa processes and policies to ensure a knowledgeable team capable of assisting clients effectively.

8. **Reporting and Analysis**: Generating reports on visa application trends, success rates, and client feedback to improve services a

• Processed seafarers' travel and visa requirements to ensure timely compliance with joining schedules.
• Demonstrated proactive problem-solving and query-resolution skills, enhancing customer service satisfaction.
• Conducted performance evaluations to assess employee progress and identify areas for improvement.
• Provided one-on-one coaching to improve productivity and skills of employees.
• Aligned day-to-day activities with targets set by upper management.
• Monitored compliance with workplace policies and safety objectives.
• Assisted Line Manager with various administrative tasks to support team operations.
• Safeguarded timekeeping and personnel documents to maintain accurate records.

• Attends to window transaction such as inquiries, complaints/grievances; releases and/or receive relevant documents from the seafarer service record, TCCC AJSU Booklet, NIS Statement, ID and letter of membership, request of claims, allotment, application form for re-joining crew, AMOSUP endorsement letter and others.
• Checks and prepare seafarer's monthly SSS, Pag-ibig and Philhealth contributions.
• Prepares certifications of SSS/Pag-ibig/Philhealth premium payments for Medicare or loan purposes.
• Prepares the following accordingly: R-3 Diskette for SSS, RF-1 and R1-A for newly hired seafarers.
• Files original receipt of SSS/Philhealth/Pag-ibig payments, principals membership and specimen cards.
• Prepares/update TCC/AJSU Passbook
• Prepares endorsement letter to AMOSUP.
• Prepares and checks monthly statement of TCCC and AJSU provident fund contribution billed to principals as well as quarterly reports for NIS vessels.
• Prepares and checks monthly quarterly statement of training levy billed to principals.
• Computes of claims leave pay, basic wage, subsistence allowance, severance pay, travel allowance.
• Prepares payment order (PO) and processes of leave pay and seafarers SSS/Philhealth/Pag-ibig Contributions.
• Conduct Accounting module for Pre Departure Orientation Seminar (PDOS)