IVAN CLAIRE VILLANEZA
Bookkeeper/Annotator
Summary
Experienced in project management, client relations, and problem-solving. Excels at utilizing strategic planning and resource allocation to ensure successful project delivery. Proven track record of adaptability and effective communication. Thrives in diverse and dynamic settings.
Overview
16
16
years of professional experience
Work History
Independent Contractor/Freelancer
Appen Butler Hill Inc.
11.2018 - Current
- Perform numerous crowd sourcing projects like answering surveys, data annotation, transcription, multimedia, search engine result evaluation, listening to audio files and rate based on specific guidelines
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Customer Relations Assistant
China Banking Corporation
12.2017 - 12.2022
- Cross selling and marketing of various bank products and services
- Trained new employees on company policies and best practices in customer relations, ensuring a consistent level of service across the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained, tracked, and trended data for monthly reporting.
- Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all customers.
- Maintained up-to-date knowledge of product and service changes.
Branch Operations Assistant 2
China Banking Corporation
08.2012 - 12.2017
- Maintained compliance with regulatory requirements by staying up-to-date on industry regulations and applying them to branch operations.
- Handled the processing of branch corporate disbursements as well purchases made with both internal and external suppliers for all branch requisitions.
- Conducted regular audits of teller drawers, vaults, and other financial records for accuracy and consistency.
- Process various local checks for clearing on a daily basis accurately
- Ensured the safety and security of branch assets through strict adherence to internal controls and regulatory guidelines.
- Provided ongoing training for new hires as well as refresher courses for existing staff members for continued professional development.
- Managed accuracy and timeliness of daily cash transactions, processing deposits, withdrawals, and transfers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
Accounting Associate 2
LTS Pinnacle Holdings, Incorporated/New City Commercial Centre
06.2009 - 03.2012
- Resolved over 1 million pesos of unsettled supplier's account deductions in the company's accounting system by gauging over 2 years of non-moving transactions
- Reduced outstanding accounts receivable balances through diligent follow-up and negotiation efforts.
- Prevented potential fraud by implementing effective internal controls and regularly reviewing transactional data for unusual activity or inconsistencies.
- Audited the essential documents needed for bank reconciliation.
- Addressed and resolved complex and unexpected variances.
Branch Bookkeeper
Duratrak Corporation/Toyota Davao City Incorporated
06.2008 - 03.2009
- Mobilized preparation and availability of both merchandise and purchase orders
- Conducted quarterly branch audit.
- Maintained and processed invoices, deposits, and money logs.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
Student Training Assistant (Part-time/University Working Scholar)
University of Mindanao
06.2004 - 10.2007
Education
Bachelor of Science in Commerce - Management Accounting
The University of Mindanao
Viral Marketing and How to Craft Contagious Content - undefined
Wharton University of Pennsylvania
Brand Management: Aligning Business, Brand and Behaviour - undefined
University of London
The Complete Xero Accounting and Bookkeeping Course 2023 - undefined
Udemy
Technical Support Fundamentals - undefined
Google
Skills
Deadline adherence
Timeline
Independent Contractor/Freelancer
Appen Butler Hill Inc.
11.2018 - Current
Customer Relations Assistant
China Banking Corporation
12.2017 - 12.2022
Branch Operations Assistant 2
China Banking Corporation
08.2012 - 12.2017
Accounting Associate 2
LTS Pinnacle Holdings, Incorporated/New City Commercial Centre
06.2009 - 03.2012
Branch Bookkeeper
Duratrak Corporation/Toyota Davao City Incorporated
06.2008 - 03.2009
Student Training Assistant (Part-time/University Working Scholar)
University of Mindanao
06.2004 - 10.2007
Viral Marketing and How to Craft Contagious Content - undefined
Wharton University of Pennsylvania
Brand Management: Aligning Business, Brand and Behaviour - undefined
University of London
The Complete Xero Accounting and Bookkeeping Course 2023 - undefined
Udemy
Technical Support Fundamentals - undefined
Google
Bachelor of Science in Commerce - Management Accounting
The University of Mindanao
Similar Profiles
Racheal EshillonuRacheal Eshillonu
Project Supervisor at Appen Butler Hill Inc.Project Supervisor at Appen Butler Hill Inc.
EBLINS PALACIO HERNANDEZEBLINS PALACIO HERNANDEZ
Independent Agent at Appen Butler Hill Inc.Independent Agent at Appen Butler Hill Inc.
Teddy BlankenshipTeddy Blankenship
Search Engine Evaluator at Appen Butler HillSearch Engine Evaluator at Appen Butler Hill