Hi, I’m
Isis Rachel Masala
Business management
Silang,Cavite
Summary
Experienced Customer Service Representative, fluent in French and English language. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to the company's success. Knowledge of Business Administration, Technical support, good interpersonal communication skills, confident approach, and professional attitude. Comfortable working in fast-paced environment, attending to customer service needs, including incoming calls, product questions, issue resolution, and order processing.
Overview
9
years of professional experience
Work History
Vodacom South AfricaCap town, Western cape
Client services Representative French bilingual
11.2017 - 12.2019
Job overview
- Learn and maintain a strong understanding of Vodacom products and services.
- Provide quality customer service mainly via phone.
- Effectively communicate information regarding client issues to assist with solutions
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
Teravis TravelKinshasa , Democratic Republic of Congo
Customer Service Representative
11.2013 - 02.2017
Job overview
- Helped customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer requests for services, and company information
- Provided feedback on efficiency of customer service process of traveling
- Processed customer service orders promptly to increase customer satisfaction
Ligne Maritime CongolaiseMatadi , Democratic Republic of Congo
Technical Support Intern
08.2010 - 01.2013
Job overview
- Provided level 1 support, handled troubleshooting and maintenance, as well as monitoring and deployment of IT
- Installed and configured operating systems and applications
- Researched and identified solutions to technical problems
Education
Philippine Christian University (PCU)Dasmarinas, Philippine
MBA from Business Administration And Management
05.2022
Institut Superieur De Commerce (ISC)Democratic Republic Of Congo, Matadi
Bachelor of Science from IT/Management
07.2013
Skills
- Microsoft MS Word, Excel, PowerPoint, etc)
- Critical Thinking
- Administrative Support
- Multi-tasking
- Problem-Solving Ability
- Technical Support
- Communication
- Ability to work independently or as team
Accomplishments
- Customer Follow-up - Ensured customers were satisfied with company services via follow-up calls or texts.
- Supervised team of 8 staff members.
Affiliations
- Adventist International Institute of Advanced(AIIAS)
- Aiias African Community(AAC)
hobbies
Sewing, baking, reading, and listening to music.
Additional Information
- Business and management project advisor to AUDAV and other small Businesses
- Volunteer work at ADRA (Adventist Development and Relief Agency). Teamwork, helping underdeveloped areas, and rehabilitation of schools. Democratic Republic of Congo, May 2013- December 2013
Languages
French
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Client services Representative French bilingual
Vodacom South Africa
11.2017 - 12.2019
Customer Service Representative
Teravis Travel
11.2013 - 02.2017
Technical Support Intern
Ligne Maritime Congolaise
08.2010 - 01.2013
Philippine Christian University (PCU)
MBA from Business Administration And Management
Institut Superieur De Commerce (ISC)
Bachelor of Science from IT/Management
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