Irvin Mcrom Iral
Block 6, Lot 17, Camella Miramonte, Pit-Os, Cebu City
Summary
Desktop Support Officer with strong experience in technical troubleshooting, system installation, and user support across Windows, macOS, Android, and iOS environments. Skilled in hardware maintenance, networking, software configuration, and delivering excellent customer service. Dedicated to continuous improvement and efficient IT operations.
Overview
10
10
years of professional experience
Work History
Desktop Support Officer
OfficePartners 360
07.2023 - Current
- Provide Level 1 & 2 support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot OS systems and business apps.
- Support email setup and manage user accounts via Active Directory.
- Diagnose and resolve basic network connectivity issues (LAN/Wi-Fi).
- Handle IT assets: issuance, tracking, and documentation.
- Support onboarding by configuring devices and access for new hires.
- Coordinate with vendors for hardware repairs and service requests.
- Ensure compliance with IT security and data protection policies.
- Assist with update rollouts, system patches, and preventive maintenance.
- Escalate unresolved cases to higher-level IT teams while providing complete documentation.
Install Technician
Contrive Philippines
10.2020 - 07.2023
- Performed installation services and technical troubleshooting onsite and remotely.
- Configured Android, iOS, and Windows devices including firmware updates.
- Experience in mobile rooting and jailbreaking procedures.
- Installed and maintained Microsoft Office apps and resolved driver issues.
- Provided updated technology guidance and high-quality client support.
Repair Technician (OJT)
Cebu Catholic Television Network
03.2019 - 05.2019
- Repaired cable TV units and computer systems.
- Assisted in installation and configuration for broadcast hardware.
Customer Service Representative
Sykes Asia Inc.
01.2018 - 07.2018
- Supported Menulog application users and partnered restaurants.
- Assisted with order processing, account setup, and financial data updates.
Customer Service Representative
Qualfon
04.2016 - 07.2016
- Provided support for Tracfone users with account and service-related issues.
Education
Bachelor of Science - Computer Engineering
University of Cebu
03.2020
Bachelor of Science - Medical Technology
Southwestern University PHINMA
03.2012
High School Diploma - undefined
San Isidro Parish School
03.2011
Skills
- Desktop & Technical Support
- Windows & macOS Administration
- Software & Driver Troubleshooting
- Mobile Device Configuration (Android/iOS)
- Active Directory & Google Workspace Management
- Basic Networking (LAN/Wi-Fi, CCNA foundation)
- Customer Service & Communication
- Computer Hardware Repair & Assembly
- Ticketing Systems & Remote Support Tools
- Programming Knowledge (C, C, Assembly)
Timeline
Desktop Support Officer
OfficePartners 360
07.2023 - Current
Install Technician
Contrive Philippines
10.2020 - 07.2023
Repair Technician (OJT)
Cebu Catholic Television Network
03.2019 - 05.2019
Customer Service Representative
Sykes Asia Inc.
01.2018 - 07.2018
Customer Service Representative
Qualfon
04.2016 - 07.2016
Bachelor of Science - Medical Technology
Southwestern University PHINMA
High School Diploma - undefined
San Isidro Parish School
Bachelor of Science - Computer Engineering
University of Cebu