Irish Corinne Obsequies
Team Leader - Review Moderation
Lapu-Lapu City, Province Of Cebu
Summary
Team Leader with a well-rounded background in content moderation, quality assurance, and performance coaching. I started on the ground as a moderator, advanced through QA, and eventually stepped into leadership—carrying with me a deep understanding of both people and process. I’m known for leading with empathy and clarity, creating an environment where teams feel supported, challenged, and consistently deliver high-quality results even under pressure.
Overview
4
4
years of professional experience
Work History
Team Leader
Supporting Enterprises, Inc.
06.2024 - 07.2025
- Led a team of content moderators, ensuring goals related to quality, accuracy, and productivity were consistently met through regular coaching, performance monitoring, and support with complex reviews.
- Maintained up-to-date moderation guidelines and materials, while also facilitating team calibrations and weekly meetings to drive consistency and continuous improvement.
- Acted as the main liaison between the team and the client—resolving escalations, aligning on updates, and implementing requested changes to guidelines.
- Collaborated cross-functionally with QA, Training, and Workforce teams to streamline operations and enhance both team performance and engagement.
Quality Analyst
Supporting Enterprises, Inc.
10.2022 - 06.2024
- Audited moderator outputs to ensure full compliance with client guidelines, correcting errors before they reached the client and maintaining high-quality standards.
- Monitored quality trends, identified areas of concern, and worked closely with Team Leaders to deliver feedback and refresher trainings when needed.
- Conducted calibrations, updated QA tools and rubrics, and collaborated with other departments to improve content accuracy and reduce recurring issues.
- Ensured consistent policy alignment by proactively initiating training refreshers for accounts showing increased error rates or policy confusion.
Moderator
Supporting Enterprises, Inc.
06.2021 - 09.2022
- Reviewed user-generated content and determined the appropriate action—publish, reject with a valid reason, or escalate to customer service—based on client guidelines.
- Maintained a high level of accuracy in applying moderation rules, ensuring content decisions were consistent and aligned with client expectations.
Education
Bachelor of Science - Biology
Cebu Doctors' University
Mandaue City, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
Sacred Heart School - Hijas De Jesus
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Performance Coaching & Feedback
Part-Time Experience
Bookkeeping Assistant (Part-Time)
Tahche Outsourcing Services – Cebu City
August 2023 – October 2023
- Organized and consolidated the company’s general journal and other financial records—sourced from QuickBooks—into a single, structured Google Sheets file for easier tracking and reporting.
- Ensured data accuracy and consistency across multiple records while streamlining the documentation process.
- Assisted with maintaining up-to-date financial entries and supported basic bookkeeping tasks as needed.
- Collaborated with the accounting team to clarify entries and verify transaction details when necessary
Timeline
Team Leader
Supporting Enterprises, Inc.
06.2024 - 07.2025
Quality Analyst
Supporting Enterprises, Inc.
10.2022 - 06.2024
Moderator
Supporting Enterprises, Inc.
06.2021 - 09.2022
Bachelor of Science - Biology
Cebu Doctors' University
04.2001 -
High School Diploma -
Sacred Heart School - Hijas De Jesus
04.2001 -
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