Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JERRYMIE TEJANO

Cebu City

Summary

Dynamic and results-driven Training Developer and Training Specialist with a strong background in developing high-impact e-learning materials, sales training modules, and voice-over scripts across multiple industries—including roofing, retail, telecom, payments, recruiting, and insurance. Known for transforming complex processes into clear, engaging, and instructional content that drives team performance and improves learner retention. Adept at collaborating directly with clients, aligning training solutions with business goals, and managing end-to-end content development from concept to delivery. Proven leadership in team management, coaching, and operational efficiency, with a commitment to quality, clarity, and continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Training Developer

Sales Recruiting University
02.2024 - Current
  • Develops high-impact training scripts, video voice-over content, and e-learning materials that support employee onboarding, sales enablement, and performance improvement.
  • Collaborates directly with business clients to translate their training needs and goals into structured, audience-focused learning modules.
  • Creates full-course content for industries such as roofing, retail, telecom, payments, and insurance, ensuring all materials follow an engaging and instructional format.
  • Designs animated PowerPoint visuals aligned with script narration for smooth e-learning delivery.
  • Converts raw client information into clear, concise "What, Why, How" style content, ensuring maximum retention and learner engagement.
  • Crafts custom objection-handling scripts, sales process guides, and mock role-play scenarios that improve field performance.
  • Oversees content accuracy, tone, and instructional flow, adapting materials for different learners and use cases.
  • Provides end-to-end support—from content research and scriptwriting to formatting final video-ready assets.

Reduction Specialist

Confidential
09.2023 - 01.2024
  • Led confidential negotiations with stakeholders to resolve complex account reduction cases, ensuring positive outcomes for all parties involved.
  • Maintained highly detailed logs of transactions and interactions, with strict compliance to privacy and executive support protocols.
  • Balanced discretion and efficiency while navigating sensitive information in high-stakes discussions.

Team Manager - Health Care Account

Alorica Philippines
09.2022 - 08.2023
  • Managed a team of healthcare virtual assistants across various functions (data entry, PSC, CSR, and admin), ensuring accuracy, service quality, and operational consistency.
  • Provided daily coaching and feedback, supporting team development, motivation, and long-term performance.
  • Partnered with senior leadership and cross-functional teams to optimize workflow and patient-facing operations.
  • Oversaw regulatory compliance and quality control while tracking KPIs, deadlines, and team productivity metrics.
  • Championed a culture of collaboration and accountability, fostering strong team engagement and low attrition.

Flex Operations Supervisor - Telecommunication Account

Teleperformance Philippines
04.2022 - 09.2022
  • Supervised daily operations and directly led a team of front-line agents supporting a high-volume telecommunications campaign.
  • Provided ongoing coaching, mentoring, and performance management, helping team members meet and exceed KPIs.
  • Monitored individual and team performance metrics, identified trends, and implemented action plans to improve quality, productivity, and customer satisfaction.
  • Coordinated with workforce management and quality teams to ensure staffing coverage, schedule adherence, and operational efficiency.
  • Stepped into leadership meetings to provide insights, relay team challenges, and propose process improvements that saved time and reduced escalations.

Flex Trainer - Telecommunication Account

Teleperformance Philippines
09.2021 - 04.2022
  • Led end-to-end training delivery for new hire classes and cross-skilling batches, ensuring seamless transition from onboarding to operations.
  • Created a supportive and motivational learning environment, resulting in high knowledge retention and faster ramp-up times.
  • Acted as a liaison between operations and training, aligning learning objectives with real-time client expectations and performance targets.
  • Assessed trainee readiness through live call simulations, quizzes, and coaching sessions, and provided detailed reports to leadership.
  • Mentored junior trainers and collaborated with QA teams to continually improve content and reinforce key behaviors in production.

Customer Service Representative - Telecommunication Account

Teleperformance Philippines
10.2020 - 09.2021
  • Delivered frontline customer support through inbound calls, assisting clients with billing concerns, technical issues, service inquiries, and account updates.
  • Maintained a calm and professional tone while resolving high-volume customer concerns, ensuring first-call resolution and positive customer experiences.
  • Accurately documented each interaction using internal systems while adhering to data privacy and quality standards.
  • Demonstrated strong product knowledge and adaptability in handling multiple systems and evolving procedures.
  • Recognized for consistently meeting KPIs in call handling time, customer satisfaction, and issue resolution rate.

Education

High School Diploma -

AMA
Paranaque City, Province Of Rizal, Philippines
04-2019

Skills

    Instructional Design & Content Creation

  • E-learning Content Development
  • Scriptwriting for Training Videos
  • Instructional Design (ADDIE, “What → Why → How” Structure)
  • Storyboarding & Visual Alignment
  • Training Manual Creation
  • Video Voice-over Scripting
  • Scenario-based Learning / Role-play Design
  • Sales & Performance Training

  • Sales Process Mapping
  • Objection Handling Script Creation
  • Onboarding Program Development
  • Soft Skills & Communication Training
  • Coaching & Upskilling Support Teams
  • Leadership & Team Management

  • People Leadership & Supervision
  • Performance Coaching & Feedback
  • Cross-functional Collaboration
  • Team Motivation & Culture Building
  • Workflow Optimization
  • Quality Monitoring & KPI Management
  • Client & Stakeholder Communication

  • Client Needs Assessment
  • Custom Solution Development
  • Client-Facing Presentation Skills
  • Feedback Management & Iteration
  • Technical & Platform Skills

  • Microsoft PowerPoint (Advanced Animations & Slide Design)
  • Microsoft Word / Google Docs (Script Formatting)
  • Learning Management Systems (LMS familiarity)
  • Camtasia, Articulate 360 (basic knowledge recommended)
  • CRM and QA Tools (eg, Salesforce, Zendesk, Avaya – based on support roles)
  • Customer Support & Communication

  • Customer Relationship Management
  • First Call Resolution & Escalation Handling
  • Product Knowledge Transfer
  • Professional Phone Etiquette
  • Empathy-Driven Service
  • Soft Skills That Employers Value

  • Strong Written & Verbal Communication
  • Time & Task Management
  • Critical Thinking & Problem Solving
  • Adaptability & Resilience
  • Attention to Detail
  • Initiative & Ownership
  • Collaboration & Emotional Intelligence

Certification

  • Supervisor Foundation Training
  • New Trainers Development Certification
  • Lean Six Sigma Certification

References

Rachel, Majito-Cacabelos, Vice President, Human Resource, HCRM-HRTTPHEmploymentVerification@teleperformanceusa.com

Timeline

Training Developer

Sales Recruiting University
02.2024 - Current

Reduction Specialist

Confidential
09.2023 - 01.2024

Team Manager - Health Care Account

Alorica Philippines
09.2022 - 08.2023

Flex Operations Supervisor - Telecommunication Account

Teleperformance Philippines
04.2022 - 09.2022

Flex Trainer - Telecommunication Account

Teleperformance Philippines
09.2021 - 04.2022

Customer Service Representative - Telecommunication Account

Teleperformance Philippines
10.2020 - 09.2021

High School Diploma -

AMA
JERRYMIE TEJANO